Enterprise Customer Engineer

Nokia of America Corporation, Enterprise Customer Engineer (Multiple Positions), Raleigh, NC.

• Design, upgrade, and migrate Access Networks for Nokia customers, using Network Management systems, including the latest technologies. 

• Engage and interact with customers in both pre and post-sales support activities, providing assistance for new equipment and new software releases. 

• Analyze, test, troubleshoot, and evaluate existing network systems, such as cloud networks, servers, and other data communications networks. 

• Perform network maintenance to ensure networks operate correctly with minimal interruption. 

• Resolve computer network problems. Document network-related activities or tasks. 

• Drive technical knowledge transfer and network design recommendations to Nokia customers on our products and solutions and our new releases, as well as provide ad-hoc training and support on the provisioning and operations of the Access network. 

• Develop configuration playbooks and validate existing playbooks with new software releases. 

• Provide measurable input into new products, processes, standards or operational plans in support of business strategies. 

• Analyze, develop and implement concepts and solutions as a subject matter expert. #LI-DNI

Must have a Bachelor’s degree or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science, or a related field, and 5 years of post-bachelor’s progressive related work experience; OR a Master’s degree or foreign equivalent in Electrical Engineering, Computer Engineering, Computer Science, or a related field, and 3 years of related work experience. 

 

Of the required experience, must have 3 years of experience with the following: 

• Access technologies including GPON (Gigabyte Passive Optical Network) and XGS-PON (10 Gigabit Symmetrical); 

• SDAN (Software Defined Access Network), both management platform and OLTs; 

• Layer 2 and Layer3 protocols; 

• Develop configuration templates for software, hardware configuration templates, IP addressing, VLAN, Capacity, and QoS plans; and, 

• Network engineering, network design, and network integration.

 

Domestic travel up to 15% required.

 

Employer will accept any suitable combination of experience of education, training or experience.

 

TO APPLY: Email CV to us.jobs@nokia.com with Job Code NC26-2407509 in subject line.

If offered employment, must have legal right to work in the U.S. EOE. Nokia of America Corporation offers a comprehensive compensation and benefits package: https://www.nokia.com/careers/our-locations/united-states/

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Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world. 

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We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.