Production Support Associate

Job Title: Production Support AssociateLocation: Brookfield, WI (Hybrid – 2 days remote)
Reports To: Production Support Supervisor Company Summary:
At Old Republic Risk Management (ORRM), we provide primary casualty insurance products to corporate and group insureds with complex risks. As pioneers in the alternative risk market since 1985, we deliver innovative solutions and services that offer unparalleled flexibility in insurance program design and structure. Company Culture:
At ORRM, we are committed to fostering a culture that emphasizes open communication, strong working relationships, and diverse perspectives. We believe that when we work together, we achieve more. Our environment is positive and supportive, allowing every team member to grow and thrive. As we like to say, “We’re Stronger Together!” Position Overview:
We are looking for a detail-oriented Production Support Associate to join our team in Brookfield, WI. In this hybrid role, you will play a critical part in ensuring the efficiency of our production processes. If you have a passion for problem-solving and enjoy collaborating with others, this could be the perfect opportunity for you! Team and Environment:
Join a collaborative and dynamic team that values support and camaraderie. Our environment encourages open dialogue and creative problem-solving, making it a fun place to work. We celebrate achievements—big and small—and foster a spirit of teamwork. Get ready for a workplace where your contributions matter and your ideas can make a difference! Key Responsibilities:

• Review policy documents for quality assurance—because accuracy is key!
• Secure and distribute finalized policies and endorsements to external partners.
• Process automobile insurance coverage verification requests with efficiency.
• Input data into state and National Council of Compensation Insurance (NCCI) websites.
• Prepare, proof, and mail automobile identification cards and posting notices.
• Prepare and process simple policy endorsements; provide coding worksheets for premium-bearing endorsements to internal departments.
• Distribute current NCCI and independent bureau experience modifications to the Policy Production team and external brokers.
• Update scheduled credit worksheets for Workers’ Compensation policies.
• Provide timely support to production teams to resolve issues and improve processes.
• Monitor production performance and troubleshoot operational challenges.
• Collaborate with cross-functional teams to identify and implement solutions.
• Maintain documentation of processes, issues, and resolutions for continuous improvement.
• Assist in training team members on new systems and procedures.
• Participate in team meetings and contribute to a positive team environment.

Qualifications and Experience:

• High School Diploma or equivalent.
• Minimum of one year of related experience or an equivalent combination of education and experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work collaboratively in a team-oriented environment.
• Proficient in Microsoft Office Suite and relevant production software.

COMPANY BENEFITS: 

Financial: 

• 401k Savings & Profit-Sharing Plan, including company match contribution
• Roth investment options
• 529 Education Savings Plan
• Employee Referral Bonus Program

Health: 

• Health Insurance
• Dental Insurance
• Flexible Spending & Health Savings Account options
• Life Insurance
• Vision Insurance
• Supplement Life Insurance
• Long-Term Disability Insurance
• Paid Leave of Absence Benefits
• Accident & Critical Illness Insurance
• Pet Insurance

Work-Life Balance: 

• 38.75 hour standard work week
• Hybrid work opportunities available upon completion of training
• Casual business attire
• On-site fitness center (Brookfield Home Office location)
• Generous paid time-off (PTO)
• Paid holidays
• Company-sponsored subscription to Calm app
• Volunteer opportunities
• Company-sponsored events and outings

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