Administrative Associate, Patient Access, University Health Services

Job Posting Title:

Administrative Associate, Patient Access, University Health Services

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Hiring Department:

Healthyhorns - University Health Services

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.

University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.

The University of Texas at Austin offers a competitive benefits package that includes but not limited to:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holidays

Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.

Purpose

Provide administrative support for Patient Access.
 

Responsibilities

• Manages various miscellaneous Front Desk office responsibilities and initiates check-in.
• Schedules new, follow-up appointments for UHS-Internal and Amazon Connect calls/provider task list.  
• Manages and maintains Electronic Health Records (EHR) (MissionControl).
• Manages Patient Reminders and process daily reports.
• Participate in other activities as appropriate and as assigned.
• Demonstrates in regular and punctual attendance pattern.
• Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.
• Readily accepts other responsibilities and participates in other activities and committees as assigned.

Required Qualifications

• High school diploma or GED.
• Five years of experience with clerical functions working in the front office of a healthcare/medical facility.
• Experience collecting/verifying health insurance information.
• Excellent interpersonal and communication skills and a professional demeanor.
• Accuracy in grammar and punctuation.
• Outstanding organizational skills.
• Attention to detail.
• Demonstrated ability to learn tasks quickly with minimal training and supervision.
• Flexibility with shifting priorities.
• Ability to maintain confidentiality of protected health information.
• Regular and punctual attendance.
• Exhibits customer service-oriented behavior and excellent public relation skills in all aspects of work.
• Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• More than the required years of experience with clerical functions.
• Certificate of completion of Medical Assistant program.
• Experience working in the front office of a healthcare/medical clinic.
• Experience using Electronic Health Records, Microsoft Word, Excel software Windows environment.
• Experience working in a student health center.

Salary Range

$42,271.20 per year

Working Conditions

• May work around standard office conditions
• May work around biohazards
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Lifting and moving
• Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs/maintenance.

Work Shift

• Monday – Friday, 8 AM – 5 PM
• Work schedule to be discussed during interview.

Required Materials

• Resume/CV
• 3 work references with their conta