Senior Wireless Technical Support Engineer

Senior Wireless Technical Support Engineer

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Join HPE and help redefine what’s possible in networking.

We’re not just building networks — we’re creating the ones our customers deserve. If you’re passionate about solving complex problems, working with cutting-edge tech, and making customers wildly successful, this is your opportunity. We’re forming a new team focused on Enterprise Wireless and Wired Networks, with potential for growth into a future leadership role.

Responsibilities

• Triage and resolve customer support escalations

• Deliver fast, high-quality responses and experiences

• Build and maintain Layer 2/3 network testbeds

• Reproduce customer issues and file bug tickets

• Analyze logs and identify root causes

• Collaborate with developers to drive solutions

• Provide updates in meetings and discussions

Experience

• Strong Layer 2/3 Networking knowledge

• Familiarity with 802.11 Wi-Fi standards

• Juniper Router & Switch certifications (a plus)

• BA/BS/MS in EECS or related field

• 5–8 years of hands-on experience

U.S. (Citizenship required due to federal export-control regulations)

Location is San Jose, CA – relocation is open to be discussed

#unitedstates #LI-Hybrid #junipercertification #networking #layer2 #layer3 #802.11wifistandards #enterprisewireless #enterprisewired #networks #engineer #triage #escalation #obsessivecustomerservice #CA

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates

#networking

Job:

Engineering

Job Level:

TCP_04

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at