Counsel III - Regional Counsel - Southern Region

Counsel III – Regional Counsel – CSS Southern Region Office  

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  DOR’s vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused and transparent.

Division Overview

The mission of DOR’s Child Support Services Division (DOR/CSS) is to enhance the well-being of children by partnering with parents and caregivers to meet the financial needs of the family.  Effective child support services are an essential part of the larger effort by the Commonwealth and the federal government to promote families’ economic self-sufficiency and upward mobility. DOR/CSS’s core functions are to establish parentage, and establish, enforce and modify child support and health insurance orders.  Much of our success depends on collaborations with a wide variety of state agencies and private entities.

Position Overview

Counsel III

The Massachusetts Department of Revenue’s Child Support Services Division seeks an attorney for a Counsel III position assigned to the Southern Regional Office located in Taunton.    

DOR/CSS utilizes a hybrid work model where employees work both in-office and remotely, depending on operational needs. Candidates must ensure they have the appropriate work environment for telework, including but not limited to, connectivity, and resource access to conduct their job duties while remote.  Candidates must be able to supervise and be supervised remotely and must be able to work effectively in an isolated setting. Candidates must be organized, highly disciplined, conscientious, motivated, and committed to utilizing identified tools for successfully performing in a remote setting.  Candidates will be required to travel to offices on an as-needed basis to meet with other child support staff, customers, or other stakeholders.  Candidates must be available to travel to their officially designated work location with as little notice as the same workday should an exigent circumstance arise.

The Counsel III incumbent will serve as the Regional Counsel in CSS’s Southern Regional office.  The Counsel III will oversee legal operations within assigned work units and provide child support services for approximately 49,000 families.  The Counsel III will collaborate with the Probate and Family Court to establish parentage, and establish, enforce, and modify child support and health insurance orders.

DOR/CSS utilizes Business Process Management principles to set standards for work, establish program and unit performance metrics, and establish uniform standards for service delivery to customers.  The Counsel III is expected to align the work of the legal teams with the larger goals of the child support program.  The Counsel III is expected to engage with staff, management, and public stakeholders in a collaborative manner to enhance respect for, and confidence in, the DOR/CSS program and in the Commonwealth as a whole. 

Position Duties

• Oversee the delivery of child support legal services to ensure the agency’s position is well represented at virtual and/or in-person case conferences, divisional hearings, administrative hearings, and trials. Integrate the diverse work of various units within the agency and