Solutions Manager, Visa Direct Cross Border Remittances

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

We are looking for a dynamic and experienced Cross Border Solutions Manager to join our team. The successful candidate will be responsible for the development and successful delivery of bespoke product solutions for existing cross border remittance clients. The candidate will be responsible for implementing, and managing technical solutions that facilitate efficient and secure cross-border remittance transactions. This role requires strong understanding of the payments landscape and technologies, and ability to co-design solutions with partners and guide them throughout the integration process. The candidate must possess a unique combination of product expertise, problem-solving ability, comfortable with rapid changes, intellectual curiosity, and attention to detail.

• Collaborate with clients to understand their business challenges and serve as a technical advisor on Visa Direct product platform and offered services.

• Analyze complex requirements and propose multiple viable solution options & recommendations that meet client needs.

• Identify gaps and opportunities for solution completeness to help deliver best in class money movement solutions.

• Provide technical leadership and guidance to clients to help accelerate solution design and readiness to adopt new product platform features.

• Acquire deep understanding of Visa Direct API’s (Card/Account/Wallet) and develop ability to explain complex API concepts to clients.

• Learn about Visa’s value-added services, find out how clients can gain from using those services, and create a persuasive narrative for them to adopt & implement those services.

• Collaborate with cross-functional business, product, technology, client services & other teams to drive best in class client solutions & product offerings.

• Work closely with the account managers to plan and manage the client’s integration strategy, schedule, and deadlines.

• Collaborate with the sales and account management teams to identify new business opportunities and develop technical proposals.

• Monitor and analyze the effectiveness of implemented solutions and make necessary adjustments to optimize the performance.

• Prepare and present reports on cross-border remittance operations to senior management.

• Create presentations for internal approvals and external client facing discussions.

• Communicate effectively with clients and internal stakeholders at various levels (including executive leadership).

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
- Knowledge of payments industry, its ecosystem and the various players involved in its value chain (acquirer, issuers, processors, networks, payment service providers, remitters).
- Interested and enthusiastic about innovation in payments, its development, and some knowledge about the technical solutions used around the world.
- Experience in cross-border remittance operations, foreign exchange rates is a plus.
- Experience in software/technology with practical experience with systems analysis & design techniques.
- Ability to manage client relationships, engaging in both business-level and technical solutioning discussions at various levels of the organization.
- Experience working with APIs and ISO 8583, ISO 20022 financials services systems is a plus.
- Proven a