Creative Operations Lead

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

Shopify’s creative team is focused on bringing Shopify to the world visually and helping entrepreneurs succeed. The Operations team within the creative discipline builds and manages the operating systems that advances the commercial orgs vision. Our role is to make sure the visual and business objectives are aligned, scalable and impactful.

This is an opportunity to use your leadership, organization and prioritization skills to contribute to making commerce better for everyone...everywhere! 

As a Creative Operations Lead, you'll be at the helm of multiple high-impact projects, ensuring their successful delivery. This role calls for a dynamic individual who can liaise effectively with various stakeholders across the commercial organization, acting as the single point of contact. If you're passionate about the creative process and committed to success, we'd love to hear from you!

What Success Looks Like:

• Ability to analyze portfolio opportunities  and work with various stakeholders on solutioning.  
• Establishing team rituals for the success of your portfolio. 
• Ensuring the creative team is aligned on priorities, enabling them to focus on their craft by minimizing distractions.
• Effective communication with all stakeholders, providing transparency and maintaining trust throughout the project lifecycle.
• Successful management of risks and dependencies within your portfolio, ensuring minimal disruption to project timelines, deliverables, and team resourcing.
• Continual learning and application of industry best practices, leading to an improved creative management approach and enhanced project outcomes.
• Timely delivery of high-impact projects within your portfolio while maintaining quality.
• Efficient budget management and monthly vendor/asset reconsoling, ensuring cost-effectiveness and expense tracking across your portfolio.

Key Responsibilities:

• Develop and maintain portfolio sources of truth; work backs, project workbooks, budgets, asset trackers.
• Hold your portfolio team accountable to deadlines, flagging timeline risks to project sponsors and contributors.
• Exhibit a strong sense of ownership and the ability to influence without authority.
• Contribute to groundbreaking creative projects across various disciplines and teams.
• Collaborate with regional teams to manage the translation/localization of content as needed.
• Work alongside a talented group of creatives, marketers, engineers, and sales professionals dedicated to merchant success.
• Provide transparency into project status to all stakeholders while tracking progress towards milestones.
• Manage project opportunities, risks, dependencies, scope changes, and escalate issues as needed.
• Oversee budget management, including purchase orders, contracts, expenses, and tracking.
• Own portfolio communication, acting as the central source of truth throughout the project.
• Plan, manage, and implement projects that support your portfolio's marketing function.
• Stay current with paid marketing platforms, potential marketing placements, best marketing practices, and emerging trends.
• Continually improve your creative management approach through learnings and experimentation. 
• Facilitate pre and post project mortems