HR Manager

JOB TITLE: HR Manager

DEPARTMENT: Operations & HR

SUPERVISOR: Director of HR

Our Company is committed to your success by providing you with the training and tools you need to be successful. Our success is based on your commitment to the customer. Customers come first and are the most important people in our business because they make our business possible.

GENERAL JOB DESCRIPTION

This is an entry-level position where you would assist with the people component of daily operations in the market. Assist with the organization of any HR process and ensure the market meets its goals with Staffing and Retention. Job responsibilities include:

- Assist District Managers in managing the people portion within their day-to-day operations.

- Grow sales and profits by improving hiring and training within the market.

- Achieve the human resource management objectives—mentor GMs by conducting store visits and training sessions.

- Consistently grow talent within the organization.

- Ensure goals are achieved while operating within all Company guidelines and following ethical business practices.

- Create and maintain a "Delight Every Customer." Environment.

MAJOR DUTIES AND RESPONSIBILITIES

Objective 1 – People – Staffing:

Attract and select "A Cut Above" workforce in partnership with operations to support Delight's Philosophy of "Delight Every Customer." Success measures include:

Partner with Operations to drive more effective utilization of hiring management systems through mining the Applicant Flow data and ensuring all end users understand the system and how to effectively use it to attract and select "A Cut Above" workforce.

Partner with Operations to problem-solve and drive action plans to improve CREW and SHIFT SUPERVISOR staffing levels in select restaurants and Area(s).

Assist in the culture building of all markets for Delight

95% achievement of all staffing goals vs Company targets (Crew – GM).

Partner with DMs and DOOs to achieve management staffing needs to ensure we are hiring and promoting talent capable and willing to "Delight Every Customer.".

Partner with Operations to ensure we are leveraging our Behavioral Interview tools to enhance selection decisions by incorporating key elements from People Activation.

Assist in any new development staffing levels for all markets of Delight. This is includes Grand openings or IA staffing for opening.

Objective 2 – People – Retention:

Retain "A Cut Above" workforce in partnership with operations to support the Brand's vision of "Delight Every Customer.". Success measures include:

Partner with Operations to problem-solve and drive action plans to improve retention levels in all restaurants and assigned Area(s). Action plans must be developed for all restaurants and Area(s) exceeding their turnover goals by 5%.

Complete 'ACA' Restaurant Reviews in assigned Area based upon retention concerns.

Turnover goals: GM (20%); RM (30%); SS (45%); Blended Management (40%); Crew (165%) .

Successfully launch and execute new/revised restaurant-level onboarding tools and processes.

Referral Program for retention is in place and marketing is up-to-date in all markets.

Objective 3 – People – Talent Assessment & Development:

Inspire and foster a developmental culture at all levels within the assigned Area(s), in which, development is an ongoing process that supports Delight's vision to ensure our workforce is reaching their fullest potential. Success measures include:

Provide ongoing feedback and properly challenge GMs and below to achieve Area(s) expectations.

Assist with training Core roles to build skills in all restaurants as assigned for each market.

Teach the use of proper Training Plans in all markets.

Help DMs to develop Training Restaurants

Develop TRMs within the markets – achieve Training Restaurant levels in all markets. Assist DOOs with the assessment process.

Partner with DOOs, DM, and FTMs to certify WeU training Restaurants.

Partner with DOOs, DMs, and HR specialists to identify and execute targeted development opportunities for top talent; identify opportunities and execute throughout the year.

Support Operations with ongoing GM Capability workshops to build GM capability.

Work with DOOs to create and maintain a succession plan for each assigned market.

Quarterly talent reviews completed for Area level operations, including IDP reviews and updates.

Objective 4 – Place – A Cut Above Culture:

Create and maintain a positive and healthy work environment, which supports Delight's desire to maintain a cut abov