Senior Communications Specialist

We are seeking an experienced, organized, and creative Senior Communications Specialist to lead the executive communications strategy for our Customer Success organization. This role is pivotal in developing a comprehensive and effective communication plan throughout the customer lifecycle—one that Customer Success Managers (CSMs) and Executives can depend on.

Customer success is achieved through a proactive approach that drives engagement and leads to increased customer satisfaction. The Senior Communications Specialist will play a leading role in collaborating with various stakeholders—both internal and external—throughout the project lifecycle. The specialist will design and deliver appropriate content such as success stories, best practices, and tailored messaging that the Customer Success team can share at the right time, at each stage of the customer journey.

In this role, the specialist will also be responsible for developing and implementing strategic communications and engagement plans aimed at standardizing, enhancing, and promoting effective CSM engagement with customers. This includes shaping communication strategies across Customer Success teams, working cross-functionally across the organization to ensure alignment and impact.

Another key responsibility will be establishing and maintaining a centralized, dynamic, and accurate hub for sharing updates and content—ensuring internal stakeholders have quick access to resources that support customer success initiatives.

We are looking for a seasoned professional to manage communication strategies for Oracle Health’s Customer Success organization. The ideal candidate is a self-starter with strong writing skills, strategic vision, and a demonstrated track record of leading executive-level communications programs.

Success in this role requires results-oriented thinking, adaptability, intellectual curiosity, and strong business acumen. The candidate should bring sound judgment, a proactive leadership mindset, and the ability to manage a diverse and fast-paced workload.

As the primary liaison between Customers, Customer Success Executives, and Leadership, the Senior Communications Specialist will report directly to the Customer Success Enablement Leader and serve as a key contributor to both customer and organizational success.

 

About the business 

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales. 

 

CUSTOMER SUCCESS 
We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos. 

PRODUCT SUCCESS  
We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s). 

CONSULTING/IMPLEMENTOR SUCCESS  
We work with consulting to ensure delivery and go-live success is the gateway to customer success. 

GTM SUCCESS  
We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.  

Key Responsibilities:

• Develop and implement strategic communication plans that consider both proactive and reactive tactics based on CSM workflow and customer milestones
• Support Customer Success Executives and Leadership by generating content for improving internal and external audience engagement. 
• Develop and implement integrated communication plans to amplify the reach and impact of announcements, both internal and customer facing. 
• Coordinate and lead customer reference programs.
• Monitor industry trends, competitor activities, and media coverage to identify opportunities and potential issues.
• Collaborate with other departments to align communication efforts with overall business goals.
• Create script