Program Director, Business Operations

Company Description

We are PXP—the future of creative production. We’re the click-drivers and the antidote to “the skip”, building stronger connections between brands and people. We are smart creatives, fearless explorers, and solution finders. Our ambition drives us to influence the world by helping brands become cultural icons.

https://www.pxpstudios.com

Job Description

Title: Director Program Management, PXP USA

Reports into Managing Director, Business Operations

The Director Program Management plays a pivotal role in operationalizing new business (net new + organic growth), then overseeing and directing those businesses within a dynamic, forward thinking studio environment. Overarching goals for this position:

• Have curatorial knowledge of the full range of PXP offerings and services. 
• Ensure frictionless process across all of PXP's capabilities.
• Lead global and US retained client engagements. 

Responsibilities

• Strategic Planning and Direction
  • Partner with peers across PXP functions and Publicis Groupe agencies to develop and implement strategies and executional plans for omni-channel content creation, ensuring alignment with client goals and market trends.
  • Drive the definition and evolution of innovative, effective, efficient methodologies and ways of working to execute these plans.
  • Oversee the project pipeline to meet client deadlines and expectations.

• Team Leadership and Management
  • Lead and manage a team of project management professionals.
  • Foster a collaborative and innovative work environment, encouraging creativity and efficiency in omni-channel content creation project planning and implementation.
  • Encourage continuous improvement, learning from both success and failure.
  • Provide guidance, mentorship, and professional development opportunities for team members.
  • Optimize project management team performance in managing a portfolio of retained clients and agency projects.
    • Collaborate closely with peers and other team members to sell-in work, present strategies, create concepts, develop / deploy the content.
    • Collaborate with Finance on project budgets, billing and required supporting financial documents.
    • Work with Legal on inter-agency and client / agency contracts and other legal instruments.
    • Seek feedback from the client on key milestones in the project and ensure that their feedback is addressed appropriately.
    • Act as a primary point of contact for client communication, understanding their needs, and ensuring that PXP work product meets their specifications and goals.

• Project Oversight
  • Work with the PXP Growth Team to operationalize net new and organic growth initiatives.
  • Document, implement and maintain ways of working in support of omni-channel content creation, ensuring flexibility, adaptability, and quick response to changes in project scope or client demands.
  • Monitor project progress, track key performance indicators, and ensure timely and high-quality deliverables.

• Resource Allocation and Budget Management
  • Manage resources, including budget, equipment, and personnel, to ensure optimal utilization for project success working in partnership with appropriate functions across PXP
  • Work closely with finance and operational teams to maintain cost efficiency and profitability.

• Quality Assurance
  • Ensure the creation of high-quality omni-channel content that aligns with client objectives, utilizing innovative ways of working to ensure efficient and effective project delivery that meets / exceeds client expectations in terms of quality, timing, and budget.
  • Partner with PXP functions to ensure the quality of content produced, ensuring that it meets industry standards and client expectations.
  • Implement feedback loops and continuous improvement processes to enhance content quality and efficiency.

Qualifications

Qualifications

The Program Management Director plays a critical role in steering omni-channel content creation strategies and ensuring the seamless execution of projects. They must possess strong leadership, strategic vision, and a deep understanding of project methodologies and other ways of working to excel in this dynamic and challenging role.

• Proven experience (10+ years) in a leadership role within content creation, marketing, or advertising, preferably in a studio or agency setting.
• Strong understanding and application of project management methodologies to create omni-channel content with focus on digital and social.
• Working knowledge of influe