Sr. Manager, Business Solutions Service Delivery Manager

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Key Responsibilities:

• Service Delivery: Partner with cross-functional teams (e.g., Global Processing Ownership (GPO), IT, and other business areas) to effectively coordinate and prioritize service delivery activities for key technologies (e.g., ServiceNow). Ensure alignment with business objectives, facilitate resource allocation, and foster collaboration to drive operational efficiency and successful implementation of initiatives.
• Business Process Support: Collaborate with stakeholders to analyze and refine business processes, driving the adoption of automation and integration solutions.
• Develop and Manage Business Requirements: Develop and manage comprehensive documentation of business requirements and workflows to ensure clarity, consistency, and knowledge transfer.
• Technology Implementation Support: Serve as the liaison between business stakeholders and technical teams, ensuring that business needs are effectively translated into technical solutions within platforms such as ServiceNow and other technologies.
• Stakeholder Engagement: Foster open communication and alignment among internal and external stakeholders, providing guidance and support throughout the service delivery lifecycle to ensure expectations are met.
• Testing and Validation Coordination: Collaborate with relevant teams to support user acceptance testing and validation efforts, ensuring delivered solutions meet defined business requirements and quality standards.
• Stay up to date with emerging trends, technologies, and best practices in business solutions, tools, integrations, analytics, and artificial intelligence, and drive innovation within the organization.
• Collaborate with leadership to provide strategic insights, reports, and recommendations based on data analysis and AI-driven insights.

Qualifications and Experience

• Bachelor’s degree in business Analytics, Information Technology, or Business Administration (focusing on Information Systems), or a related field.
• +5 years’ experience in leadership, overseeing teams in business solutions, data analytics, and integrations, preferably in a fast-paced business environment.
• Experience in agile environments, with strong organizational skills to manage schedules and development activities while bridging teams and facilitating communication.
• ServiceNow Knowledge: Familiarity with ServiceNow HRSD functionalities and experience with ServiceNow Demand is preferred.
• Solid understanding of artificial intelligence concepts, including machine learning, natural language processing, and computer vision.
• Experience with cloud platforms (e.g., Service Now, AWS, Azure, GCP) and knowledge of big data technologies (e.g., Apache Spark) is desirable.
• Familiarity with low code, no code, and Workday solutions.
• Experience with data integration platforms and technologies such as API integrations, ETL processes, and data warehouses.
• Strong analytical and problem-solving skills with the ability to diagnose and propose effective solutions.
• Excellent communication skills with the ability to work collaboratively in a team environment.
• Knowledge of business intelligence tools and data visualization is a plus.
• Strong communication and collaboration skills, with the ability to work effectively with technical and non-technical stakeholders.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patient