Technical Service Representative

Work Flexibility: Hybrid

Schedule -

Monday through Friday, 10:30am - 7:00pm EST

Overtime based on business needs

What you will do-

• Provide phone and email support for inquiries from sales and healthcare professionals

• Responsible for performing but not limited to Service Order Entry, Data Cleansing, PM Scheduling, Invoicing for Service, and Service Approvals

• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships

• Process all work in accordance with relevant working practices and standard operating procedures

• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology

• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

• Provide support beyond standard hours as needed if call volume and/or workload require additional time

• Research responses with sales, keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for product requests

What you need-

Required -

• High school Diploma or equivalent

• 2+ years relevant experience

Preferred -

• Experience in customer or account management

• Microsoft office experience

• Experience with Salesforce or SAP

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.