Job Title

Technical Program & Project Management Intern

*** Hybrid, not remote. Must be local to Miami ***

Summary of the role:

This internship offers a unique opportunity to work closely with a team of senior program and project managers who are driving critical data center projects and Azure migration programs. The intern will focus on streamlining project management processes, optimizing tool usage such as Jira, Confluence, SharePoint, ServiceNow, and internal automation systems, and supporting the team’s efforts to improve efficiency in project delivery.

In this role you'll:

• Process Improvement: Analyze current project management workflows and identify areas for improvement to enhance efficiency and reduce bottlenecks.
• Tool Automation: Implement automation solutions for project management tools (ServiceNow, Confluence, etc.) to reduce manual tasks and streamline reporting and collaboration.
• Data & Metrics: Assist in setting up dashboards and reporting structures to track project KPIs and milestones, providing actionable insights to the team.
• Documentation & Knowledge Management: Help create and maintain comprehensive project documentation in Confluence and SharePoint, ensuring consistency and accessibility.
• Cross-functional Collaboration: Support senior program managers in coordinating with technical teams and stakeholders involved in data center and Azure migration projects.
• Project Tracking: Assist in tracking timelines, risks, and deliverables for ongoing projects, ensuring alignment with strategic objectives.
• Process Streamlining: Within the first 2 months, identify and implement at least 3 process improvements to enhance efficiency across project workflows.
• Tool Automation: By the end of the internship, automate 50% of manual tasks in Confluence, reducing team workload and improving response times.
• Dashboard Setup: Develop and deploy a project performance dashboard within 60 days to track and report on key project metrics (timelines, risks, resource allocation) using ServiceNow.
• Documentation Management: Ensure that 100% of project documentation is structured, organized, and accessible in Confluence by the midpoint of the internship.
• Project Support: Provide direct support to at least 2 project managers, contributing to increased efficiency and productivity in using our processes.

About the Ideal Candidate:

• Educational Background: Pursuing a degree in Business, Computer Science, Project Management, or a related field, or equivalent experience.
• Technical Knowledge: Familiarity with project management tools (Miro, Confluence, ServiceNow) and a basic understanding of cloud platforms (Azure preferred).
• Analytical Skills: Ability to analyze processes, identify inefficiencies, and propose solutions.
• Automation Skills: Basic experience with automation tools or scripting is a plus.
• Communication: Effective verbal and written communication skills, with the ability to collaborate in a cross-functional team environment.

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community