Senior Service Desk Administrator (M365 Application Specialist)

<p>Ryanair Labs is the technology brand of Ryanair, a start-up inside a corporation and a state of-the-art digital &amp; IT innovation hub creating Europe’s Leading Travel Experience for customers. More than 200 IT enthusiasts are working on 30+ projects with a collaboration of our Dublin, Madrid, Wroclaw and Portugal Labs teams and are making your travel experience unique. As a result of our continued expansion, we want to hear from the best IT experts the European market has to offer to join our Labs.</p><p><strong>The Role: </strong><br/></p><ul> <li>Manage prioritizations of the Microsoft roadmap, delivering service and support to our internal business users by trouble shooting, finding solutions, and answering technical questions for issues related to Microsoft 365 apps.</li> <li>Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them.</li> <li>Managing the deployment of new features or functionality.</li> <li>Monitor the Microsoft 365 environment and proactively identify and resolve issues.</li> <li>Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected.</li> <li>Work with IT to develop and maintain technical documentation and operational procedures for the Microsoft 365 environment.</li> <li>Collaborate with security and network teams to ensure the successful integration of Microsoft 365 services with other systems and applications</li> <li>Stay up to date with the latest Microsoft 365 technologies and provide recommendations to improve services.</li> <li>Work with IT Teams on Large scale projects and Level 2 functions as needed.</li> </ul><p><strong>Requirements</strong></p><p>You should have experience in some / all of the following…</p><ul> <li>Microsoft Windows 10/11</li> <li>Office 365 (Outlook, Share-point, Teams, Power-BI, Flow, etc.)</li> <li>Microsoft Intune</li> <li>Active Directory</li> <li>Microsoft Azure Cloud Services.</li> <li>Strong analytical and problem-solving skills</li> <li>Scripting</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to work independently and in a team environment</li> </ul><p><strong>Benefits</strong></p><p>Competitive Salary</p><p>Discounted and unlimited travel to over 235 destinations</p><p>Flexible Benefit Allowance - Can be allocated as a mix of the below:</p><ul> <li>Matching Employer Pension Contributions</li> <li>Additional Annual Leave - Up to 5 days</li> <li>Tax Free Gift Voucher (Up to €1000)</li> <li>Health Insurance</li> <li>Gym Membership</li> <li>Additional Taxable Pay</li> </ul><p>Hybrid Working Model - up to 3 days work from home</p><p>Death in Service Benefit - up to 2 times of salary</p><p>Additional yearly Annual Leave for long service (2 days after 5 years &amp; 5 days after 10 years)</p><p>Cycle 2 Work Scheme</p><p>Unrivalled career progression </p>