Field Service Technician

Description

Opened: 1/28/2026 Closed: When filled

Reports To: Customer Service Manager

MERRICK has served the belt scale and feeder industry since 1908 and as the inventor of dynamic weighing and weigh feeding, has developed a reputation for designing and manufacturing high quality material handling products that are reliable, provide repeatable results, and are extremely accurate.

MERRICK enjoys one of the best-known brand names in the industry with equipment installed all over the world. Our wide selection of quality weighing systems allows us to handle a variety of dry bulk materials and applications ranging from cement to food products, power generation, mining, pharmaceuticals, steel, plastics, paper, chemicals, building materials and even wastewater treatment.

We offer competitive wages and have excellent benefits including Medical, Dental and Vision, Flexible and/or Dependent Care Spending Accounts, LegalShield/IDShield, 401k Plan, paid time for Sick, Vacation and 9 paid Holidays. The Company provides Basic Life and Accidental Death & Dismemberment and Short-term and Long-Term Disability benefits for all full-time employees.

Information

THIS APPLICATION IS NOT AN EMPLOYMENT CONTRACT but merely is intended to provide information necessary to evaluate suitability for employment. Tannehill International Industries (TII) is committed to a diverse and inclusive workplace. TII is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you need accommodation for any part of the employment process because of a medical condition or disability, please contact Human Resources at 850-265-3611 or jcartrett@merrick-inc.com to let us know the nature of your request.

SUMMARY

Frequent travel required, up to 70%. Responsible for field assistance in the installation, startup, operation, maintenance, repair and troubleshooting challenges associated with Merrick products. Provide customer training. Strong knowledge of electronics and good understanding of mechanics. Working knowledge of computers and PLC systems. Positions are in/near the Atlanta, GA metropolitan area as well as Panama City, FL (Headquarters). There is a required 2-3 month equipment training period at Merrick’s Headquarters at the start of employment.

KNOWLEDGE, SKILLS AND ABILITIES

1. Thorough knowledge of all the equipment manufactured by Merrick Industries.
2. Ability to acquire necessary documents to perform new equipment commissioning, installation and testing of existing equipment upgrades and trouble shooting customers’’ issues by utilizing Company VPN (Virtual Private Network for offsite Technicians).  
3. Prepare and submit timely service and expense reports using approved Merrick format.
4. Ability to perform customer phone support as directed.
5. Ability to understand basic PLC operation and programming.
6. Teach and demonstrate the proper use of all Merrick equipment through various methods: power point presentations, handouts, data sheets, propars, and hands on demonstrations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Travel safely to domestic and international customers’ plants to train and assist company and customer personnel in installation, start up, operation, maintenance, repair, troubleshooting operations and techniques for customer products as prescribed in O&M manuals or specialized training material.  
• Prepare timely detailed reports of service calls indicating problems encountered and work performed. In some instances, make recommendations for design change considerations.  
• Review customer processes and equipment to make recommendations for new equipment or equipment upgrades.
• Make various field test simulations of materials and evaluate results to aid in solving operating and or accuracy problems.
• Receive calls from customers and resolve problems by phone or by visiting customer sites to inspect and rectify malfunctions.  
• Make periodic return trips to customers’ plants to check procedures and operations used, and to test and evaluate materials.
• Keep time record of activities, submit service and expense reports at completion of project in a timely manner. Submit weekly timesheets for payroll processing by 7:30 a.m. CST each Monday morning.
• Update all related documents and submit to the appropriate departments for revision and customers submittals.
• Ability to work in a constant state of alertness and safe manner.
• Functions in a workplace of dignity and respect for all.
• Functions as a team membe