Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Manager, Commissions Forecasting, Global Field Sales & Marketing Finance

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Summary:

Genesys is growing and the Global Field Sales & Marketing Finance team is looking for an accomplished Manager with finance, accounting, incentive compensation, and teamwork skills who can thrive in a fast-paced and entrepreneurial organization. The Global Field Sales & Marketing Finance Team brings understanding and predictability to our financials, and we work together with our Sales and Marketing business partner leaders to accelerate long term growth for Genesys. This role’s primary responsibilities include managing and forecasting the Sales and Marketing commissions budget, partnering with Accounting and the Incentive Compensation team to analyze and improve the organization incentive structure, and provide business insights to our CFO and CSO.
 

Responsibilities:

• Partner with business leaders in Finance, Accounting, Incentive Compensation, Sales, and Marketing to drive business growth
• Own and manage the Global Field Sales & Marketing commission and channel referral budgets and forecasts
• Enhance visibility around key incentive and commission metrics including earned commission rates, attainment, and participation
• Work closely with Accounting and Incentive Compensation to assess the success and ROI of Sales and Marketing incentive structures
• Deliver data-driven variance analyses and management reporting to Corporate FP&A and the CSO
• Play a critical path role in a team-wide effort across Global Field Sales & Marketing Finance to automate management reporting in Excel and to move other management reporting into dashboards for self-service by the Genesys Executive Leadership Team
• Identify opportunities to improve our quarterly forecast accuracy and institute the steps needed to see those improvements through to actual results

Minimum requirements:

• Bachelor’s degree in a relevant field such as Accounting, Finance, Statistics, or related fields
• 5+ years of experience with financial analysis or strategic finance and solving problems with data—your track record might include incentive compensation, consulting, investment banking, accounting, SaaS, or a technology-focused business. Preference to candidates that have familiarity with SaaS finance, accounting, and compensation structures
• An ability to build strong collaborative working relationships with business partners and functional leaders. You can develop trust, deliver support, and challenge hypotheses.
• An ability to build and maintain high-quality decision tools, reports, templates, and ad-hoc models in Excel to support key decisions by leaders in the business 
• Systems and data visualization experience (NetSuite, Tableau, Oracle EPM Cloud, Salesforce, Power Query, Power Pivot, SQL, etc.)
• An enthusiastic approach to getting things done that make a difference
• Excellent verbal and written communication skills to convey complex concepts in a succinct, straightforward way
• Capably deal with ambiguity when presented with it and thrive in a fast-paced environment with deadlines
• Demonstrate an Ownership mentality

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their