Customer Service Representative (Customer Contact Center - Remote Opportunity)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

Job Description: 
 

The Customer Service Representative will be responsible for answering inbound phone calls, managing direct consumer orders, responding to emails and live chat requests from customers and answering all product and retail questions the customers may have supporting our Vital Proteins brand at Nestle Health Science. You will be the subject matter expert for our company and have all the customer answers at your fingertips! This is a remote-based opportunity and this role works Monday through Friday (CST hours) and may also include 1 weekend per month. 
 
Responsibilities: 
 

•    Answers all inbound phone calls, emails and live chat inquires. 
•    Ability to address customer issues and resolve concerns.
•    A subject matter expert for everything Vital Proteins and our products.
•    Familiarizing and educating others about the Vital Proteins lifestyle and brand. 
•    Maintaining, updating, tracking and ordering systems to include pertinent data and information.
•    Partnering with the Warehouse Facility to confirm orders or stock levels as needed and communicating with customer’s regarding the estimated delivery date.
•    Performs additional duties and tasks as assigned by the Customer Service Supervisor. 
 

Requirements: 
 

•    High School Diploma or GED required; Bachelor’s degree preferred. 
•    2+ years of working in a Customer Service experience managing inbound/outbound call, live chat and emails within a Customer Contact Center required. 
•    Demonstrated proficiency in MS Office (Word/Excel/Outlook/PowerPoint) required. 
•    Must possess excellent communication (oral and written), active listening, organizational and customer service skills. 
•    Willing and able to work under pressure to meet tight deadlines with minimal supervision. 
•    Must be comfortable with being able to work remotely and must be agile. 
•    Must have full availability Monday through Friday (mornings/afternoons/evenings) and some weekend availability. . 
•    Must have the ability to read, write and speak English required. 
•    Demonstrated fluency in a 2nd language such as Spanish is a plus.
•    Current or prior experience or knowledge within the Vitamins, Supplements or Natural Chanel industry preferred. 
 

The approximate pay range for this position is $38,000 to $45,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location. 
 
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401(K) with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)
 
Requisition