Experience Center Technologist, Strategic Customer Engagements Team, North America Marketing

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The Motorola Solutions Chicago Experience Center team, within North America Marketing, is responsible for orchestrating customer visits from around the world, ensuring seamless planning, coordination, and execution, all while creating memorable and engaging experiences that showcase the essence of our brand. The Experience Center Team helps our customers and partners understand our end-to-end portfolio through technology demonstrations and presentations. Internal proprietary events and solutions demonstrations also take place on a regular basis and are supported through this team. The team consists of professionals who collaborate across various functional teams (marketing, product groups, sales professionals and more) to help drive successful visits and product demonstrations as part of the selling process.

Job Description

The Experience Center Technologist, will be embedded within the Strategic Customer Engagements team.  This role requires a proactive individual with a strong ability to multitask in a dynamic environment and excellent collaboration and communication skills to work across various teams.  The Experience Center Technologist will play a pivotal role in ensuring effective communication and alignment between various departments while maintaining the experience center hardware and software . The Experience Center Technologist  will be involved in conducting regular meetings with product marketing teams to review software/product updates and releases, enabling the delivery of concise, monthly updates and summarized product update documents to the Experience Center team for efficient dissemination, training and understanding.  

Primary responsibilities include but not limited to:

• Develop and maintain Experience Center Solutions Demonstration Specialists training documentation and demo scripts for internal, customer and partner demonstrations.  

• Assist in the onboarding process of new team members by providing technical training for Solutions Demonstration Specialists.

• Serve as the point of contact for technical support within the Experience Centers (Chicago, Elgin, Plantation & Boston) for all product solutions both public safety and enterprise.

• Maintain all Experience Center (Chicago, Elgin, Plantation & Boston) demonstration platforms including current and future software solutions. 

• Responsible for ordering new hardware technology for the Experience Centers  (Chicago, Elgin, Plantation & Boston) 

• Assist with tradeshow booth networking, hardware, software, and demo equipment

• Provide technical guidance on demos, product set-up, and overall room orientation to other Experience Centers to create a consistent strategy for all customer facing demo experiences. 

• Conduct regular meetings with product marketing teams to review software/product updates and releases, subsequently delivering monthly updates and summarized product update documents to the Experience Center team. 

• Travel up to 10-25%

Requirements:

• Relevant Experience:  3+ years of experience in a technical support, lab management, or specialized IT role, preferably supporting a client-facing demonstration or training environment.

• Customer-Focused Support: Proven ability to communicate technical information effectively to both technical and non-technical stakeholders (e.g., sales teams, clients, executives).

• Strategic Planning: Demonstrated ability to plan and execute technology refresh cycles and upgrades with minimal disruption to ongoing demonstrations.

Target Base Salary Range: $70,000 USD - $110,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must