Director of People & Culture Operations | Columbia Hospitality

Director of People & Culture Operations | Columbia Hospitality
The Director of P&C Operations provides operational human resources leadership and day-to-day remote P&C support for a portfolio of 5+ properties. Serving as the primary P&C partner to property leadership teams, this position helps ensure consistent application of P&C policies, employment practices, employee relations processes, and talent management programs across assigned locations.
The Director of P&C Operations works closely with company leaders to address workforce challenges, support employee engagement, manage employee relations matters, and promote a positive workplace culture. The role partners with Talent Acquisition, Benefits, Learning & Development, and HRIS, to ensure effective delivery of P&C services.
Let’s start off with the most important part-what’s in it for you:

The Perks
*Eligibility of perks is dependent upon job status
• Salary Range: $120-135,000 DOE
• Incentive Eligible
• Cellphone Reimbursement
• Get Paid Daily (Make any day payday)
• Self Managed PTO (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact
• P&C Business Partnership
• Serve as the primary P&C contact for General Managers and property leadership teams.
• Provide day-to-day P&C guidance and support across assigned properties.
• Build strong relationships with leaders to support operational and workforce needs.
• Advise managers regarding policy interpretation, employee concerns, performance issues, and people management practices.
• Partner with leaders to identify opportunities to improve employee engagement, retention, and workplace culture.
P&C Leader
◦ Provide direct leadership, coaching, and performance management for P&C Business Partners supporting assigned properties.
◦ Establish clear expectations, priorities, and service standards to ensure consistent P&C support across all locations.
◦ Conduct regular one-on-one meetings to provide guidance, remove obstacles, and support professional development.
◦ Develop the capabilities of Business Partners in employee relations, investigations, manager coaching, policy interpretation, performance management, and compliance.
◦ Ensure consistent application of company policies, practices, and People & Culture initiatives across all assigned properties.
◦ Support and/or lead property transitions under the guidance of the VP of P&C Ops and Transitions.
◦ Review and provide direction on complex employee relations matters, investigations, corrective actions, and workplace concerns.
◦ Monitor workload distribution and resource allocation to ensure effective support for all properties.
◦ Serve as an escalation point for Business Partners on sensitive employee, leadership, and organizational issues.
Employee Relations
• Manage complex employee relations matters and workplace investigations.
• Conduct GM and more complex property investigations involving complaints, policy violations, harassment allegations, and workplace conflicts.
• Provide recommendations regarding corre