Senior Program Manager Lead

This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 3 months. This term could be extended based on company business needs.

CW-Project and Program Management
The Program and Project Management job plans, organizes, and controls resources/processes to achieve project/program objectives within scope, time, quality, and budget constraints. Under minimal supervision, this job utilizes general knowledge of the project/business requirements to manage large projects for the organization.

Key Responsibilities and Duties

• Organizes project teams by assigning individual responsibilities, developing project schedules, and determining resource requirements necessary to ensure project is successful.
• Managing all aspects of projects. Setting deadlines, assigning responsibilities, and monitoring and summarizing progress of project.
• Estimates the costs, resources, and time required to complete each phase of a project and allocates resources and tasks to ensure these targets are met.
• Implements an established project plan and monitors progress and performance against this plan.
• Monitors the status of projects including cost, timing, and staffing.
• Identifies and resolves obstacles to completing project on time and to budget.
• Conducts project meetings and prepares regular reports to communicate the status of the project within and beyond the project team.
• Coordinates the activities of outside contractors to ensure they are integrated into the project and that the organization receives satisfactory standards of service.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

• Deep understanding of client business processes
• Experience translating business needs into technical requirements
• Ability to identify scalable solutions to client problems
• Knowledge of industry best practices
• Strong client relationship management skills
• Experience managing technical projects
• Knowledge of agile and waterfall methodologies
• Ability to manage scope, timelines, and resources
• Understanding of risk management
• Strong stakeholder management skills
• Expertise in requirements gathering and documentation
• Process analysis and modeling capabilities
• Experience creating functional specifications
• Knowledge of business process improvement techniques
• Deep knowledge of relevant industry regulations
• Understanding of industry-specific processes
• Awareness of competitive landscape and trends
• Experience with industry-standard platforms and tools
• Knowledge of common industry pain points and solutions
• Working knowledge of the MVAS and OSS - outsourced services applications
• Deep understanding of the Digital Channels and web and mobile applications
• Understanding of Data flow to OMNI and RosterMapping
• Knowledge of the Institutional Services and the Onboarding and Client Services management
• 10+ years of experience
• Financial Domain and Insurance Industry knowledge is required

Start Date: 13-Oct-2025

End Date: 30-Jan-2026

Travel Required: No

Anticipated Posting End Date:

2025-09-26

Base Pay Range: $49.43/hr - $79.32/hr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

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