Field Service Technician, 50% Travel - American Augers

Who Are We?  

American Augers, located in West Salem, Ohio is a division of The Toro Company. American Augers builds the largest horizontal directional drills in the industry, and a full range of auger boring machines. With the rugged user in mind, American Augers rigs are built to last and backed by 24-hour worldwide support.  We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world.  We invite you to apply and join a team of highly skilled, and highly passionate people. 

Your Opportunity:

The Field Service Technician, 50% Travel supports the sales and marketing efforts for American Augers and the Ditch Witch Division. He or she will provide direct sales support, equipment training, and other factory-related assistance to Ditch Witch dealers, dealership personnel, and direct customers. This requires establishing and maintaining positive relationships with existing and potential customers including Ditch Witch dealers. The employee must demonstrate a high level of technical expertise related to all segments of our product line. The employee also performs other duties as assigned.

Sponsorship:  

• Applicants must be legally authorized to work in the United States.

• We are unable to consider OPT, J1 or F1 students, nor sponsor or take over sponsorship of an employment VISA at this time - regardless of expiration date.

• Must be able to obtain and maintain an active and vaild USA passport and driver's licence at all times. 

Work Location / Environments: 

• This is a hybrid opportunity is based out of Perry, Oklahoma (Ditch Witch Division Headquarters) or West Salem, Ohio (American Augers Division Headquarters).  (Other job locations such as Remote Texas will be considered, with relevant prior experience).  

• 50% Travel will be required. Most frequently with less than 24 hours' notice to be dispatched to a field repair on site, trade and equipment shows, etc. Travel and repair/maintenance needs could be 2-3 days, or 2-3 weeks in duration before our staff returns home.

• Flexibility with rapidly changing schedules, deadlines, and other work requirements is required.  

• Outdoor environment includes work in all kinds of weather while operating and demonstrating machinery and construction site conditions such as open excavation, unimproved land and uncompleted structures, etc.

• Regular, extended use of the telephone and computer.  Office environment part-time, regular trips to the shop and outside work. The shop and outdoor environment include physical hazards such as utilities (typically gas, electric, and water, communication and fiber optic lines) powered vehicle, bicycle and pedestrian traffic, sharp objects and moving machinery.

What Will You Do? 

In order to grow and build a successful career with The Toro Company, you will be responsible for: 

• Read, analyze, understand, and interpret information from a variety of sources.

• Create and maintain business relationships with all Ditch Witch and American Augers dealers.

• Help train and promote sales of American Augers and Ditch Witch products to all customers.

• Assist Regional Managers in planning and conducting sales training programs, including equipment demonstrations, equipment shows, dealership training events, and customer-delivered training events.

• Demonstrate American Augers and Ditch Witch equipment, including choosing suitable demonstration sites, setting up equipment, operating equipment, locating existing utilities, and explaining features and benefits.

• Troubleshoot problems with heavy construction equipment, including monitoring equipment performance during operation, running systems tests, diagnosing issues, and correcting problems.

• Maintain positive professional relationships with dealers, customers, and American Augers and Ditch Witch factory personnel.

• Make prese