Customer Engagement Advocate - September 21st Start Date

<div class="content-intro"><h3>About Lantern</h3> <p>Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.&nbsp;</p> <hr> <p>&nbsp;</p></div><div class="styles--2BkR3" data-ui="job-description"> <p><span style="text-decoration: underline;"><strong>Customer Engagement Advocate</strong></span></p> <p><a href="https://lanterncare.com/blog/a-day-in-the-life-of-a-lantern-care-advocate/" target="_blank">Learn about A Day in the Life of a Lantern Care Advocate!</a></p> <p>A Customer Engagement Advocate — similar to a patient advocate or customer service coordinator — helps members navigate the surgical process, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.</p> <p><strong>Location</strong>: Dallas, TX | USA | Full-time Onsite</p> <p><strong>Compensation: </strong>Starting at $20.00–$24.00/hour based on experience, + competitive monthly bonus program — top Care Advocates can earn up to an additional $1,200/month.</p> <p><strong>Shift Schedules:</strong></p> <ul> <li class="font-claude-response-body whitespace-normal break-words pl-2">Monday–Friday, no weekends</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)</li> <li class="font-claude-response-body whitespace-normal break-words pl-2">After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window</li> </ul> <p><strong>This is a 100% onsite position.</strong></p> <p><strong>W