customer success specialist [ Mandarin Required ]

<h4 class="css-1cuvoxp-Heading e1tiznh50">Customer Success Specialist <strong>[ Mandarin Required ]</strong></h4> <h4 class="css-1cuvoxp-Heading e1tiznh50"><strong>Location:</strong><span class="Apple-converted-space"> San Jose , CA </span></h4> <h4 class="css-1cuvoxp-Heading e1tiznh50"><br><strong>Employment Type:</strong><span class="Apple-converted-space"> </span>Full-Time , Contractor </h4> <h4 class="css-1cuvoxp-Heading e1tiznh50"><br><strong>Compensation:</strong><span class="Apple-converted-space"> </span>$25–$35 per hour (based on experience)</h4> <hr> <h2><strong>About Think Academy</strong></h2> <p>Think Academy is a leading education company dedicated to providing high-quality learning experiences for students and families. We are committed to delivering exceptional customer service and operational excellence while fostering student success.We are seeking an experienced and motivated Customer Service Lead to oversee daily customer service operations, lead a small customer service team, and support administrative and campus operations.  The ideal candidate is a hands-on leader who can successfully balance team management, customer service, and administrative responsibilities. They are proactive, detail-oriented, highly organized, and passionate about creating positive experiences for students and families.</p> <h2><strong>Schedule</strong></h2> <hr> <ul> <li style="font-weight: bold;"> <p><strong>5 working days per week</strong></p> </li> <li style="font-weight: bold;"> <p><strong>Operating schedule: Monday–Saturday ( available to work on Saturdays is highly preferred ) </strong></p> </li> <li style="font-weight: bold;"> <p><strong>Working hours:<span class="Apple-converted-space"> </span>10:00 AM – 7:00 PM</strong></p> </li> <li style="font-weight: bold;"> <p><strong>Flexibility to support special events and peak enrollment periods when needed</strong></p> </li> </ul> <h2><strong>Key Responsibilities</strong></h2> <hr> <p><strong>Team Leadership & Customer Service</strong></p> <ul> <li style="font-weight: bold;"> <p>Lead, mentor, and support a small customer service team.</p> </li> <li> <p>Ensure exceptional service is provided to students, parents, and visitors.</p> </li> <li> <p>Monitor team performance and maintain high customer sat