Senior Manager, Healthcare B2B Insights

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Healthcare Insights B2B Senior Manager is an individual contributor role responsible for owning insights among our commercial B2B audience, including plan sponsors, brokers, and consultants across our enterprise healthcare assets (Aetna, Caremark, Minute Clinic, Oak Street Health, and Signify).  This role focuses on leading our B2B research initiatives. 

This B2B Insights Manager will report to the Executive Director, Healthcare Insights, and work closely with the Healthcare Insights Directors and with various business partners within the BUs to understand business needs and context, then help plan and execute – often with external research vendors - actionable, insightful, timely, and cost-effective plans to uncover the relevant customer, prospect, and competitor truths. Learning plans will include a variety of methodologies and data sources (new custom research, ongoing tracking research, syndicated research, existing custom research, etc.), so this individual will need to be able to synthesize insights from a variety of sources into a complete and actionable story and do so in a way that makes the insights relevant to each specific BU audience. 

**This is a remote role that can be performed anywhere in the US**

Required Qualifications

• 7 years of relevent work experience

• 3+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative customer research across a variety of methodologies that meet business partner objectives.

• 1+ years of experience designing, planning, analyzing, and delivering successful qualitative and quantitative research across a variety of methodologies that specifically focused on B2B audiences.

• A strategic mindset with an ability to connect insights across a variety of data sources and to link them to the operational and financial realities of the business.

• Prior experience with formal research methods, statistics, and analyses that are common in marketing research.

Preferred Qualifications

• Curiosity about our customers and a desire to drive a better and richer understanding of our customers and their needs deeper into the organization.

• Comfortable and experienced in working with and presenting to senior leadership.

• Experience in working independently and are a strong self-motivator with a bias towards action.

• Ability to quickly gain credibility with stakeholders, establish rapport, and lead meetings and initiatives.

• Strong analytical skills.

• Independent project management skills: strong attention to detail and ability to proactively manage multiple priorities simultaneously (often about different subjects).

• Experience selecting, managing, and successfully working with research vendors.

• Compelling communication and storytelling skills, including communication of insights and recommendations both in writing and verbal presentations in a digestible manner that is actionable to the business

• A growth mindset that includes the ability to accept and act upon feedback to broaden and improve your research and problem-solving skill sets.

• Ability to communicate clearly and effectively across internal team members, stakeholders and vendor partners

• Experience both managing E2E strategic insight initiatives with vendor partners and also hands-on DIY skills executing market research qualitative and quantitative studies

• PowerPoint, Word, and Excel and data visualization skills that result in compelling, professional presentations.

• Experience working with or for health plans and/or pharmacy benefit managers

• Experience working with or for healthcare organizations