Senior Service Engineer – Reliability Engineering IS *Virtual*

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Senior Service Engineer specializing in Reliability Engineering will drive system resilience, scalability, and performance within our healthcare technology infrastructure. In this role, engineers will focus on ensuring high availability, proactive monitoring, and automation to minimize downtime and improve service reliability in critical healthcare environments.

Responsibilities will include failure prevention, incident response, and optimizing system reliability while maintaining compliance with healthcare regulations. You will collaborate with cross-functional teams to enhance infrastructure stability and support seamless healthcare operations.

This position is ideal for a technically skilled problem-solver passionate about improving healthcare technology reliability, ultimately contributing to better patient care and operational efficiency.

Essential Functions:

• Advises on caregiver, business, and technical requirements. Uses expertise to design components of a service architecture, and operability and caregiver scenarios that meet compliance standards and KPIs, such as quality, cost, and caregiver expectation
• Advises on and incorporates the team's standards and best practices into all designs to create high-performance, manageable services
• Contributes to the design of a service delivery system by evaluating and recommending options for tools, hardware, and processes that enable the team to create a complete system that supports service delivery and meets KPIs
• Performs advanced troubleshooting and engineer’s solutions for complex (for example, unexpected or unanticipated) service issues to restore service with minimal disruption to the caregiver and business. Owns the problem, solving it once and for all. Extrapolates from past experiences and delivers innovations
• Actively takes part in disaster recovery drills. Participates as needed in incident response management during non-working hours
• Makes recommendations on capacity requirements, based on service KPIs, evolving caregiver usage scenarios, and proposed new feature releases to enable the team to create a viable cost model
• Maximizes the effectiveness of financial resources
• Uses expertise to contribute to the design of process or technology solutions that identify and resolve platform, system, deployment, and environmental issues prior to solution release, and that ensure an on-time release with predictable high quality
• Triages problems and uses problem management tools (such as root cause analysis, trend analysis, and postmortems) to discover and drive solutions across the service team
• Ensures that production solutions are reliable, resilient, secure, and effective and continuously monitored
• Defines and collects metrics (such as service availability data, performance measures, system health, and long-term trends) to support service intelligence analysis
• Analyzes and tracks operational cost data and reports trends, budget risk, and variance against the projected cost model to the business
• Identifies cost saving opportunities for consideration by the service team

Providence welcomes virtual work for applicants who reside in one of the following States: 

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas

Required Qualifications: 

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of related experience
• Experience in automation, specifically related to deployment, recovery, or other manual processes
• Experience with n-tier solutions
• Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually)
• Experience influencing software engineering team members in translating customer and