Manager I, Professional Services - Technical

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive! 
Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!
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Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:
Under supervision of the Professional Services Director, this role will be responsible for leading and managing assigned staff to ensure that the projects within their portfolio are deployed on-time, on-budget, and with high customer satisfaction by working with the project team to accurately forecast their projects.  In addition, this role will be responsible for the training and development of assigned staff.  

Responsibilities:

• Lead and oversee a team that can consist of Data Solutions Engineers, Implementation Consultants, and other job roles as assigned at OpenGov throughout their career journey, including recruitment, coaching, mentoring, and performance management. 
• Participate in the development and implementation of strategic plans. 
• Manage an implementation project portfolio, including intricate technical deployments, and support portfolio management for team members operating within a specific product domain.
• Identify early signs of project and customer risks, develop suitable risk response strategies, and visit customer sites to maintain relationships and project progress.
• Conduct portfolio forecasting, monitor budget health and project delivery, collaborate with leadership to ensure team skills meet business needs, and analyze trends impacting project efficiency. 
• Schedule projects, plan resources, manage impacts on staffing, utilize metrics, and report effectively. 
• Obtain a solid understanding of product requirements and customer problems.
• Maintain a utilization target on each project to help ensure a successful and consistent project deployment.
• Support complex customer implementations involving multiple product suites.
• Assist clients with developing and executing testing plans and procedures.
• Apply extensive business knowledge to tackle significant project issues, contribute to project management methodology development, innovate in a dynamic environment, and ensure that project managers and consultants possess essential skills for successful customer deployments. 
• Establish control over project delivery internally and externally during escalations, participate in the sales process, and support the creation and approval of Statements of Work and Change Orders.
• Support cross-functional internal initiatives across the sales, product management and engineering organizations.
• Participate in planning, estimation and providing inputs on required development tasks.
• Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
• Develop implementation approaches aligned to professional services methodology, business process documentation, and best practice training material.
• Deploy solutions using programming skills and abilities in SQL.
• Build intensive data acquisition and integration solutions in line with business requirements and optimize data integration platforms.
• Identify, debug and resolve errors, provide support, and develop procedures to navigate complex system overlaps and advise on system errors or architecture issu