Senior Program Manager

Overview

Responsible to acts as the focal point for customers of Atlas. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism.   Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties. Identifies and successfully resolves problems with minimal direction and demonstrates good judgement to make appropriate decisions. Coordinates with intercompany departments as well as external vendors to ensure customer requirements are being met or exceeded. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties. Acts as a mentor/trainer for Program Managers.  Will serve as back up Program Management for all account, covering all programs as necessary. Will act as subject matter expert for all departments and management, providing guidance, customer insight, and actively participate in issue resolution. Able to serve as back up to Director of Programs/Director of Operations as required.

Responsibilities

Duties and Responsibilities

• Schedule and maintain documentation of Program Manager training as needed.
• Report training status and areas of concern for Program Managers to Director of Programs.
• Offer specific tools and strategies to Program Managers to increase their productivity and performance.
• Anticipate issues and mitigate them with the team quickly and accurately.
• Work on new Customer Projects
• Work with Director of Programs to improve team dynamics
• Able to perform all standard Program Management Duties
• Communicates and work with customers with regard to schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, Boots, FLT, Open Order Reports, 45 Report, and recovery schedules.
• Track projects, create/manage timelines (LOB’s/ HB’s) and facilitate day to day operational aspects of the program using the Expedite Report and customer provided forecast. This includes communication with management on budget goals. Provide accurate information in a timely manner.
• Maintains a positive and professional working relationship with all buyers and customers.
• Monitors and completes any Engineering Change Order (ECO) requirements as required.
• Ensure internal and external issues are communicated and rectified quickly and accurately, ensuring management is aware, anticipating issues when possible and resolving prior to escalation.
• Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non-recurring engineering fees, and tooling charges.
• Assist the contract administrator with receipt, validation and negotiation of customer provide purchase orders as required. This includes verifying Lead Time, Pricing, Quality Codes, etc.as required on the Purchase Order and can be customer specific requirements.
• Communicates customer feedback to PMC internal customers to include priorities, quality, delivery, and Engineering Change Requests (ECR’s).
• Updates and monitors customer delivery schedule status daily using the Expedite Report and communicates any problems with the appropriate departments and or customers.
• Prepare data and or presentations as part of, Program Management Reviews – Internal and External, and other required meetings.
• Supports Andon Walks.
• Completes bi-weekly system bounces to ensure demand is accurate.
• Process RMA’s as required.
• Reviews and works obsolete inventory and material as necessary.
• Monitors customer provided forecast and gives recommendations to production flow.
• Accomplishes daily tasks with quality work, discipline, and a sense of urgency.
• Assists with project controls including budgeting/cost tracking, scheduling, and forecasting.
• Coordinates with Supply Chain to ensure outside sourcing and processing support delivery schedule.
• Coordinates RMA’s and ensures a timely resolution.
• Ensures written and oral communications are professional.
• Makes recommendations to improve processes.
• Coordinate communication between internal support groups and customers to address all requests for information, quality issues, schedule priorities, delivery performance, engineering revisions, and demand.
• Ensure internal departments are supporting customer delivery schedule.
• Must be able to provide response to RFQ’s (spares/expedites) as needed.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisf