Sr. AI Platform Lead

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything.

Our associates. . .

Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.

  Innovate with us to move healthcare forward.

  Give back to the community with paid volunteer time off.

Think Boldly – we have big ideas and are empowered to “think like an owner.”

  Fit your role and do what you love.

  Grow and develop along a career path designed by you.

Feel Connected – our favorite thing about our workday is each other.

  Support one another – no one says, “That’s not my job.”

  Celebrate with each other at beer:30, virtual events, and company gatherings.

Be Understood – we are each unique and want to live our best lives at work and home.

Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.

Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Who we want

• Do you have hands-on experience in building production AI systems?
• Are you comfortable transitioning core capabilities from external vendors to internal ownership?
• Can you establish engineering foundations required to operate AI systems reliably and safely?
• Do you enjoy enabling product teams to innovate while maintaining stability and governance?
• Do you have experience building and maintaining core AI platform components across the model lifecycle: training, evaluation, deployment, monitoring, and iteration?

What you will do

As a Senior AI Platform Lead, you will help build and operate NRC Health’s production AI platform. In the near term, you will play a hands-on role transitioning AI capabilities from an external vendor to full internal ownership. Over time, you will partner with product engineering teams to enable safe, scalable, and governed AI-powered features across NRC Health’s portfolio.

Key responsibilities include:

• Taking ownership of the existing AI platform and expanding it through building and maintaining core AI platform components across the model lifecycle: training, evaluation, deployment, monitoring, and iteration.
• Implementing automated evaluation frameworks and regression safeguards.
• Supporting observability, performance monitoring, and system reliability.
• Designing and operating scalable AI/MLOps infrastructure, including: model hosting, training and evaluation pipelines, CI/CD for models and AI services, and monitoring and logging.
• Implementing architectural patterns for LLM-enabled services such as: retrieval-augmented generation (RAG), orchestration layers, and inference APIs.
• Enabling and transferring AI capabilities and feature development across product engineering teams
• Building reusable platform services and tooling that enable safe AI experimentation.
• Ensuring implemen