Account Manager I or II (2 openings)

Job ID  15768  Department  Strategic Accounts (10000055)  Union Classification  Non Union  Type  Full Time - Salaried   # of Openings  2  Job Location  Everett, Washington (US-WA)  Closing Date  03/08/2024   Salary/Wage  $99,473.00 - $155,975.00 annually 

 

Details

This posting is for two openings and is being posted at multiple levels.

Job Definition

The Account Manager I serves as a central point of contact to assigned mid-size account customers and other commercial customers on an as needed basis. They interpret utility policies, identify and promote new business opportunities utilizing energy efficiency programs and solutions and provide frequent contact and consulting to ensure customer satisfaction. An Account Manager I collaborates internally and externally to support the needs of mid-size accounts and other commercial and industrial customers. They are responsible and accountable for the overall relationship and customer satisfaction of assigned accounts.

Accountabilities

Accountability #1
Deliver excellent customer experiences through powerful cross group partnership and collaboration that improves effectiveness and results by proactive communications and frequent contact and consulting with key account and other commercial and industrial customers, and similar responsibilities.

Accountability #2
Maintain transparency and the trust of our customers and stakeholders in the District's governance by updating existing and creating new policies, procedures and technology system requirements of the utility, and similar responsibilities.

Accountability #3
Deliver excellent customer experiences that reflect friendly, positive interactions by troubleshooting issues and offering solutions that meet the needs of both the customer and the utility, and similar responsibilities.

Accountability #4
Contribute to the delivery of excellent customer experiences through transparent, consistent, and proactive communication by building and maintaining positive relationships with customers, government agencies, community organizations and other stakeholders, and similar responsibilities.    

Accountability #5
Demonstrate powerful partnership that serves as a valuable resource for our customers, industry peers, and community partners by engaging in community organizations and events, industry organizations and other networking opportunities, and similar responsibilities.

Minimum Education and Experience

Account Manager I

Bachelor's Degree in Business Administration, Engineering, or related field;

OR

Four (4) years of customer service, engineering, or sales/account management experience.

Account Manager II

Bachelor's Degree in Business Administration, Engineering, or related field, AND
Two (2) years of customer service, engineering, or sales/account management experience;

OR

Six (6) years of customer service, engineering, or sales/account management experience.

Required License(s) and/or Certifications(s):

Valid Washington State Driver's License
 

Minimum Required Skills and Abilities

Account Manager I

Ability to learn and understand District services, construction practices, policies and procedures
A basic understand of general financial and economic fundamentals
Consultative sales practices and methodologies
Relationship and account management principals and practices
Ability to communicate and work effectively with all levels of the organization, co-workers, customers, outside agencies and external vendors
Research and learn about new business processes, trends and technologies

 

Account Manager II

Knowledge of district services, construction practices, policies and procedures
Financial and economic fundamentals
Consultative sales practices and methodologies 
Relationship and account management principals and practices
Ability to communicate and work effectively with all levels of the organization, co-workers, customers, outside agencies and external vendors
Manage, administer and negotiate special contracts
Research and learn about new business processes, trends and technologies

Preferred Skills and Abilities:
Electrical theories and utility operationsLeadership methodologies

 

Benefits

In addition to a competitive compensation program, Snohomish County PUD #1 offers a comprehensive benefits package. Employees and eligible dependents may enroll in medical, dental, vison hardware, basic life insurance, long-term disability, accidental death and dismemberment, voluntary term life, and retirement benefits (including PERS pension, 401(k), and a 457 plan). The Snohomish County PUD also provides an employee assistance program, tuition reimbursement, short-