Onsite Service Representative (Jacksonville, FL)

Come join our team where service meets partnership!  As a service representative you will provide exceptional service to major accounts on their premises. If you are passionate about delivering results and building relationships we want to hear from you!

Important to Know

• Incumbent will need to live in the North Florida area where the position is housed. Traveling to Jacksonville office daily is a requirement of this position.

• The position's schedule is Monday - Friday 7:30am - 4:30pm and located in downtown Jacksonville, FL

What Will You Be Doing?

• Providing ongoing customer support with claims and enrollment. 
• Apprises Marketing & Sales team of ongoing service issues and potential problems that could affect the group’s renewal.
• Working in conjunction with the group’s Account Coordinator to see that any and all issues, procedures, policies and mandates are resolved and communicated in a timely manner
• Building and maintaining a positive professional relationship with the group and all of their employees 
• Developing reports and tracking systems for both the account and sales team to analyze and assimilate in an effort to improve overall customer satisfaction.
• Conducting Open Enrollment Meetings
• Producing educational materials such as Newsletters pertaining to group’s benefits.
• Performs other duties as the supervisor may, from time to time, deem necessary. 
• Must attend all mandatory training and/or meetings where attendance is required by management.
• Incumbent will need to live in the area where the position is housed. Traveling to Jacksonville office is a requirement of this position.

What We Require

• 3+ years related work experience in service, marketing or sales, preferably in the health care arena, and/or demonstrated, successful service experience with thorough knowledge of the health insurance industry & benefits designs required. 

• High school diploma or GED

• Strong verbal and written communication skills. Solid knowledge of necessary systems such as RBMS. Strong product knowledge. Experienced in claims processing.

• Strong knowledge of BCBSF procedures and policies. 

• Strong organizational skills Strong interpersonal skills with the ability to build positive professional relationships with both internal & external partners 

• Ability to make decisions. 

• Maybe required to do presentations during open enrollment meetings.

What We Prefer

• Possess excellent oral and written communication skills; experience in the servicing and/or administrative functions of group health programs is helpful. 

• Knowledge of BCBSF’s functional and regional areas involved in the delivery of managed care services and programs preferred. 

• Must demonstrate a high level of comfort and poise in issue resolution with account administrators and account management. 

• Strong interpersonal skills required. 

• Demonstrated ability to organize and address complex business issues by utilizing strong problem solving skills. 

• Work independently in setting priorities and following through on problem resolution. 

• Excellent presentation skills required. 

• Bilingual is a plus. 
   

General Physical Demands

• Exerting up to 10 pounds of force occasionally to move objects. 

• Jobs are sedentary if traversing activities are required only occasionally. 

What We Offer
As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture where being well as an individual, and working well as a team, are both important in serving our members and communities. 

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: 
 

• Medical, dental, vision, life and global travel health insurance Income protection benefits, life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission