Ticket Operations & Service Coordinator

Position Title:

Ticket Operations & Service Coordinator

Job Description:

Mount St. Mary’s University Athletics is seeking an organized and motivated individual to serve as the lead for Ticket Operations at the Mount. The individual will serve a vital role in enhancing the daily operations of ticketing and game day sales for Mount Athletics, supporting revenue generation, fan engagement, and operational excellence across all ticketed sports. The position reports directly to the Associate Director of Marketing and Fan Development.

Essential Duties and Responsibilities:

• Serve as the lead manager of the department’s ticketing system (Home Town Ticketing)

• Supervise student ticket office staff during events and office hours
• Coordinate ticket sales and comp list operations for athletic events and campus programs
• Provide excellent customer service to students, faculty, staff, alumni, and the public
• Assist in marketing and promotion efforts to increase attendance at events
• Help develop and implement ticketing policies and procedures
• Oversight and management of the usher staff at men’s and women’s basketball games, including payment and assignments during games
• Prepare event reports and attendance summaries
• Draft and send email communications to ticket holders and the fan base with ticketing updates, game day reminders, promotions, and special announcements
• Coordinate email campaigns in collaboration with the Athletics Marketing team to drive ticket sales and fan engagement
• Manage customer service inquiries via email and phone regarding ticketing, seating, and policies
• Perform other duties as assigned by the supervisor

Job Requirements: Education, Experience and Skills:

• Bachelor’s Degree required.
• Review of candidates will begin immediately and continue until the position is filled.

Salary/Hours/Benefits

• $7,000 Salary, 10-month contract
• Part Time
• Tuition Remission Benefits.

Full Time/Part Time:

Part time