Enrollment & Billing - Team Lead Membership - BF - 28775-44008-4 - JR168643

Position Title:

Enrollment & Billing - Team Lead Membership - BF - 28775-44008-4 - JR168643

Job Family:

MBR > Membership & Enrollment Rep

Shift:

Job Description:

Job Title

Team Lead – Membership

Requirement Type

Full-Time Employee

Job Location

Bengaluru

Requirement Level

Team Lead

Hiring Manager

Manager

Primary Skill

People’s Manager

Business

Membership – Enrollment & Billing

Skill Category

Generic

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler.  It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 46 million lives across 14 states. 

A regular in the Fortune 500 list, Elevance ranked 20 in 2025. Gail Boudreaux, President and CEO of Elevance has been a consistent name in the Fortune list of most powerful women and currently holds 53rd rank on this list. 

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis and Bengaluru, Hyderabad, and Gurugram in India, Manila in the Philippines, Limerick in Ireland, and San Juan in Puerto Rico bring innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking a highly creative and meticulous Team Lead Membership, who will be responsible for the day-to-day management of the leader communication strategy, ensuring end-to-end implementation of internal communication messaging as well as social media content of leaders.

The incumbent will report to Assistant Manager/Manager and will work closely with leaders as well as various other stakeholders to help drive the strategic and organizational growth goals of the organization.  The incumbent must possess in-depth knowledge of the US Health Care business and should have prior experience in managing a Team of 18 associates.

JOB RESPONSIBILITY

Team Lead – Membership will be responsible for the following:

• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

• Achieve individual SLA targets set as well as the account level collective targets set for the team

• Ensure delivery of the project from a time, cost, and quality perspective

• Drive continuous process improvements by initiating and delivering process improvement projects

• Oversee day-to-day operation

• Team utilization is greater than 85% or achieves the targets set by the organization

• Lead Lean and Kaizen projects within the team – to create customer delight

• Suggest and organize team-building activities

• 100% adherence to process specifications, compliance of self and team members training related to process and individual development

• Manage employee retention and engagement (manage attrition within a target range and ESAT scores)

• Contribute to recruitment (measure through participation in screening and interviewing candidates)

• Conduct performance evaluations for team members, providing constructive feedback and identifying areas for improveme