Vice President - Operations - Houston, TX - Residential Multi-Family Affordable Housing Property Management)

Vice President - Operations - Houston, TX - Residential Multi-Family Affordable Housing Property Management
 

SUMMARY:

The Vice President in Operations, Residential Multi-Family Affordable Housing Property Management, is responsible for strategic oversight of a portfolio of properties across a large geographic region and/or with an assigned client grouping. The base of operations for this position will be in Houston, TX, but will include travel and regional property oversight responsibilities in any state in which we manage properties, predominantly focused in TX, OK, AR, MS, etc. This will be accomplished by providing a balance of tactical and strategic leadership of Regional Property Managers, General Managers and Community Managers while maintaining a high level of support to third-party property ownership clients.  The Vice President must be a seasoned expert in all aspects of multi-family property management, with deep expertise in all affordable housing programs (LIHTC, HUD Section 8, etc.)  Exposure to conventional/market-rate multi-family property management is a plus.  The Vice President will also demonstrate their daily operational effectiveness in the areas of financial acumen, market awareness, successful communication and the implementation of corporate policies, programs and initiatives.  Outstanding interpersonal skills are needed in order to interact successfully with all stakeholders, including corporate support departments.

CORE COMPETENCIES:

• Dealing with ambiguity
• Business acumen
• Customer focus
• Developing direct reports and others
• Ethics and values
• Integrity and trust
• Motivating others
• Strategic agility
• Building effective teams
• Managing vision and purpose

ESSENTIAL DUTIES AND RESPONSIBILITIES (Note that other duties may be assigned): 

• Responsible for the effective overall effective operations and client satisfaction of all assigned properties and portfolios
• Review monthly financial reports, prepare owner reports and attend asset management meetings
• Responds to inquiries from owner(s), government agencies, financial institutions, auditors, accounting, staff, residents, etc. 
• Supervisory responsibility for all direct reports which will include Regional Property Managers, General Managers, and Community Managers within assigned property portfolio, with indirect oversight of on-site team members; includes, but is not limited to hiring, training, supervision, and corrective counseling and performance management.  Determines productivity standards of each staff member and tracks individual performance by monitoring common standards.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. Regularly evaluates market conditions and comparable properties.
• Prepares and implements annual budget in coordination with owners and asset managers. Monitors the property budget on a daily basis in accordance with established goals; keeps expenses in line with the budget.
• Physically walks and inspects the interior and exterior of every community within his/her portfolio on a quarterly basis.  Makes recommendations for physical repairs and/or replacements.
• Maintains a positive, professional, and responsive, customer service approach.  Attends to resident concerns on an as-needed basis.
• Reviews leases, rules and regulations, contracts, licenses
• Reviews rent schedules, personnel files and resident files
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