Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment.  The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

Position Overview

This is a remote field-based position requiring daily travel to customer locations within your assigned territory. A company vehicle is provided, and while the position primarily involves day travel, approximately 5% overnight travel may be required.

Part-time role

Location Requirement: Ideal candidates should reside within a 40-mile radius of the position's base location - Omaha NE

Core Responsibilities

• Provide both remote and on-site technical support for BD Pyxis automated dispensing systems in healthcare facilities, including DHA/DoD facilities

• Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software system issues

• Maintain ownership of work orders, escalating complex issues to team leadership when necessary

• Implement preventive maintenance programs for equipment

• Support Sales and Implementation teams as needed

• Perform installations, in-servicing, repairs, preventive maintenance, calibration, and sales support

• Maintain accurate small parts inventory and follow inventory control procedures

• Provide detailed documentation of field activities, expenses, and time distribution

• Participate in ongoing training to advance product knowledge and technical skills

• Understand and follow corporate policies, including customer complaint handling and Medical Device Reporting

Required Qualifications

• High School Diploma

• 3-5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications

• Experience with 24x7 on-call support in a customer-facing/field service environment

• Strong mechanical, computer, verbal, written, and time management skills

• Proficiency with computer electronics, Windows OS, and networking

• Valid driver's license that meets BD's auto safety standards

• Ability to lift a minimum of 70 pounds
   

Preferred Qualifications

• Associate Degree in Healthcare Technology or other technical field,

• Customer Support Certification

• Experience working as a hospital pharmacy technician

• Experience in a hospital Bio-Med environment

• Prior military Bio-Med experience

• Automated Teller Machine (ATM) service experience

Career Development

BD offers opportunities for skill advancement with the potential to progress to the next level within 2-3 years through approved training and development programs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-o