Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Are you looking for your new career?

BD Parata is currently seeking a Field Support Engineer in the Grand Rapids, MI regional area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.

Please visit the link below for more information regarding BD Parata Pharmacy Automation products.

https://parata.com/

Key Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
   

Minimum Requirements

• High School diploma plus 3-5 years field service experience
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment

Preferred Requirements

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
• SQL knowledge a plus
   

Physical Requirements

• Daily car travel (average 4 hours per day) with occasional air travel
• Ability to lift/carry up to 50 pounds frequently, 100 pounds occasionally
• Stand for extended periods (up to 10-12 hours when necessary)
   

We Provide

• Fleet vehicle
• Corporate credit card for expenses
• Company laptop and phone
• Complete tool kit
• Comprehensive benefits package

Work Environment and physical demands:

The characteristics described below are representative of those encountered while performing the essential functions of this position. When properly requested and when feasible (without undue hardship to the company), reasonable accommodations will be made to enable individuals with disabilities to perform crucial job functions.

• This position may be subject to both outside environmental conditions as well as inside environmental conditions common to a pharmacy location during service or maintenance.

• Work will primarily be in the field involving long-term standing and frequent walking as well as include common hazards maneuvering through pharmacy locations.

• Work will also include working with fingers by picking,