Patient Services Manager

Description

We would love to talk to you about joining our Chicago Park Ridge Rehab Services team as a Patient Services Manager if you

• Have 2-3 years experience in a fast paced patient facing health care role
• Orthopedic Rehab Services experience preferred
• Are the "go to" on your team
• Want to work in a culture of “Trust, Respect and Pride”
• Are professional, positive, engaging, and personable
• Are passionate about making memorable connections and following through
• Rarely settle for the status quo and bring ideas to create better teams
• Demonstrate professional verbal and written communication
• Move easily through multiple technical software platform

Expectations

• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Provide daily support to the management and staff as needed
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties
• Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays
• NO WEEKENDS!

What you can expect from us

• A positive team environment with colleagues and managers committed to your success
• Gain skills in multiple areas of Administrative Operations and Patient Care
• Leadership Development pathways
• Provide support for our communities with our philanthropic group - IBJI Cares
• Career growth - as IBJI continues to grow, so do opportunities
• A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and comprehensive integrated care. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help our patients move better, so they can live bett

Summary

The Patient Services Manager position is responsible for the overall daily front desk operations and supervision and development of administrative staff. The Patient Services Manager maintains a positive, professional, and team-oriented front desk environment. This role is accountable for front desk staff operational performance and stability. The Patient Services Manager exemplifies professionalism, sound judgment, operational expertise and customer service excellence in accordance with company core values and standards.

Responsibilities

• Review of the analytics platform, provider schedules, and patient accounts weekly
• Ensure optimal patient access options via cross clinic collaboration and scheduling, work queue management, central scheduling team support, and involvement of the Manager
• Ensure that Front Desk team members are proficient in all front desk best practice operations as detailed in their respective Job Description
• Supervise and coach Front Desk team members to meet administrative metrics relative to visit capacity, collections, and new referral follow through
• Serve as administrative lead when issues require escalation/direction for resolution
• Meet with direct Manager to review status of clinic initiatives, analytics, goals and metrics weekly
• Develop relationship with the local Physician Administrator
• Manage the Performance Appraisal cycle of support staff
• Manage staff time off and coverage options
• Conduct on-site interviews of new hire support staff (as applicable)
• Manage all tasks as assigned on New Hire, Transfer and Termination processes
• Attend monthly management meetings and conference calls as required
• Communicate effectively with company staff and utilize/navigate company resources appropriately
• Participate as needed in special projects or other clinic coverage as requested
• Assist in maintaining a clean and safe work environment
• All other duties as assigned

Requirements

Competencies

• Leadership
• Initiative
• Communication Proficiency
• Relationship Building/Team Building
• Criti