About the Company

Lateral stands for technology excellence.

We’re a profitable, award-winning design and technology company with over 20 years of experience launching bold ventures and transforming businesses. A globally distributed team of 200+ experts united by a shared purpose: the continuous pursuit of quality.

Our clients come to us for results, quality and craft - and stay because we keep raising the bar.

We do things differently at Lateral

Our mission is simple: design and build great products.
What sets us apart isn’t just the talent of our team - it’s the way we work:

We Have A Bias For Action & Results.

We are doers - we spot the gaps, connect the dots, anticipate what’s around the corner and take action. We move fast, stay focused, and let the results - not the effort - speak for themselves.

We Work On Time, On Budget, On Quality

Discipline is our edge -  a commitment we make to each other, to our clients, and to the standards we hold ourselves to.

We Care Deeply. 

We care about our work and about each other. Care Is A Competitive Advantage.

Every detail matters. Every design, every line of code, every decision. Thoughtful by default.

We Do Things Right - Because It’s the Right Thing to Do

Right over easy. Integrity isn’t up for negotiation. We hold the bar high even when no one’s watching. We take pride in doing great work the right way - not the easy way.

We Keep Improving

The best teams keep improving and we’re never done learning.

We iterate. We reflect on what’s working and what’s not. Feedback fuels us, we receive it openly, and adapt quickly. Progress over perfection. 

We’re Obsessed With Agility, Not The Agile Manifesto

We don’t chase dogma or rituals  - we chase momentum. We adapt processes to fit problems, not the other way around.

We Take Ownership
Everyone leads something here. You will have room to run with ideas, and the trust to execute. That trust is built on how you show up: thinking things through, sweating the details, and following through.

What You’ll Do 

As a Senior Salesforce Developer at Lateral, you will:

• Design and implement Salesforce solutions: Configure and customize Salesforce Cloud (Service, Marketing, Sales) to meet client needs, with a special focus on Service Cloud Voice features for contact centers. You’ll design robust voice-enabled service workflows and data models that integrate seamlessly into overall product architecture, including forward compatibility and extensibility with Agentforce for a variety of use cases.

• Integrate Amazon Connect with Salesforce: This includes setting up and optimizing Amazon Connect contact flows (IVR, queues, call routing) and ensuring CRM data and voice interactions work in harmony with current and future use cases, including Agentforce agentic extensions.

• Develop high-quality Salesforce customizations: Write clean, maintainable Apex code, Lightning Web Components, triggers, and flows to extend Salesforce functionality. You’ll adhere to best practices and design patterns, ensuring that custom components are robust, scalable, and well-tested.

• Ensure scalable and reliable voice solutions: Implement best practices for performance, security, and fault tolerance in the Salesforce-Amazon Connect integration. You will monitor and tune the system for high availability (e.g. handling call volumes, real-time transcripts) and swiftly troubleshoot any issues across Salesforce and AWS components to minimize downtime.

• Collaborate with cross-functional teams: Work closely with product managers, architects, UX designers, and client stakeholders to translate business requirements into technical solutions. You’ll provide technical insight during planning, communicate progress or blockers proactively, and ensure the delivered solution truly addresses the users’ needs.

• Champion best practices and mentorship: Uphold a high standard of engineering quality by performing code reviews, enforcing coding standards, and promoting Salesforce development best practices (including thorough unit testing and secure coding). As a seni