Human Services Supervisor (Head Start)

Job Overview

This position is responsible for performing duties managing programs and supervising social services activities related to the determination and assessment of clients' needs; and arranging and coordinating the delivery of community, health, and social service programs; and/or implementing quality control program management measures to ensure effective service delivery.

Salary

Minimum: $63,065.60- $81,985.28 

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below:

• Manages social services programs or activities by planning, coordinating, and implementing the delivery of a social services and ensuring the quality and effectiveness of service delivery.
• Supervises the work of subordinate professional and support staff by scheduling, assigning and reviewing work; providing training and counseling; and evaluating performance.
• Reviews case work of all subordinates to assure adherence to departmental policies and procedures; to provide procedural advice on unusual cases; and to approve or disapprove subordinate's determinations concerning client's eligibility for health care and/or financial assistance.
• Evaluates information provided relative to applicable guidelines to approve or deny authorizations for payment to service providers.
• Performs quality control function, auditing case actions: reviewing client service program expenditures for budget compliance; reviewing program records, case records and associated documentation to ensure accuracy and procedural compliances; reviewing claim payment appeals to authorize or deny payments; reviewing questionable claims to authorize or deny payments; and evaluating urgent medical care referral requests from primary care clinics to approve or deny request.
• May design and test case management information system screens, tables and reports; as well as troubleshoot and upgrade system software and hardware.
• Conducts staff training and orientation programs.
• Develops and implements office procedures for an orderly and efficient work flow resulting in timely assistance to clients; and interprets department rules, procedures and county policies.
• May interview clients, review documents and complete forms to acquire information used to determine eligibility for a variety of social services programs; provide social services program information to clients; coordinate with clients to develop, implement and follow-up on holistic socioeconomic case plans that address vocational, occupational, housing, food, and health needs; provide for continuity of care, effective service and progress toward self-sufficiency; and refer clients to other internal or external service providers.
• May analyze information; counsel individuals, families and groups; perform crisis intervention; write comprehensive client social histories, social services program policies and procedures, handbooks and manuals, and case management plans, reports, studies and summaries. 
• Performs other related duties as required.

Job Specifications

• Knowledge of the theories, techniques and methods of social services program delivery and administration; and case management procedures.
• Knowledge of Federal, State, County and community social service programs, eligibility requirements, application procedures, and other relevant program policies.
• Knowledge of quality control procedures, methods and techniques.
• Knowledge of management principles and practices.
• Skill in interviewing clients to identify deficiencies in personal, legal, social, economic, and health needs.
• Skill in counselin