Client Service Administrator
ThriventAbout the role
Summary
Endeavor Financial Group is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Endeavor Financial Group helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.Thrivent Financial is a faith-based, not-for-profit financial services organization with approximately 2.6 million clients. As the nation's largest fraternal benefit society, we're here solely to help others. We help every day through the financial solutions we offer, the client activities we support, and the resources we provide to the Christian community and nonprofit organizations.
Position summary:
The Client Service Administrator (CSA) position is critical for achieving leverage of the advisor’s time. This position supports daily operations of the practice including responding to client service requests, completing post meeting work, maintaining client information, and other administrative tasks assigned. The Client Service Administrator reports to and is employed by Endeavor Financial Group.
This full-time role is fully in-office out of Napoleon, Ohio
Hours: Monday-Friday; 9 am – 5 pm
Compensation: $50,000 - $70,000 depending on skills, experience, and licensing
Benefits available (after a vesting period) PTO, short term disability, basic life, optional long-term disability, 3 % Match on a 401K
Job Description
Position Roles/Responsibilities/Accountabilities
Provide excellent customer service while assisting with client operations
Support advisors within the office with phone calls and scheduling
Prepare correspondence, post-meeting reports, and coordinate special projects
Oversee projects, administration of various programs, and processing functions as needed
Drive client facing activity in the practice by scheduling meetings with clients
Update Salesforce with client contact and preference information
Assist Lead Advisors with preparation and follow up for client meetings
Attend client meetings and take notes to ensure all follow-up tasks, meeting notes, and next steps are properly documented and actioned on
Research products, product pricing and contacting carriers for information
Answer basic questions for clients
Fill out necessary forms for opening or maintaining accounts and complete applications to the point of signature for advisors to finalize and approve
Set up and retrieve reports in the portfolio management system
Relief support for front desk operations
Other responsibilities as assigned
Position Qualifications
Securities or insurance industry experience preferred, but not required
Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint) or ability to learn
Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
Ability to
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