Mold Analyst/Client Relations Executive - Eurofins Built Environment Testing East - Chantilly, VA

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

This role is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, analyzing reviewing and submitting of reports.

Essential Duties and Responsibilities:

• Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner.
• Advise walk-in clients about service information and project preparation.

• Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.

• Focused and Strategic Client Management for Long-Term Retention

• Unpack shipments and document receipt of sample.
• Update client and project data records in LIMS and CRM software systems.
• Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
• Convert/apply quotes from Account Executive to LIMS
• Ability to assist with administrative tasks as necessary.
• Collect samples from on-site drop box
• Organize and record samples
• Data entry into LIMS
• Maintenance of the department and lab, including stocking supplies and housekeeping
• Review analytical reports quickly and accurately
• Scan and send out reports in a timely manner
• Invoicing
• Perform other duties as assigned
• Login of all samples in a timely manner
• Label of all samples
• QC of samples/projects prior to sending into the laboratory
• Interact with clients and answer incoming phone calls
• Report status information to clients
• contact clients for clarification of analysis requested
• Analyze samples
• Conduct all activities in a safe and efficient manner
• Regular attendance and punctuality

Qualifications

Basic Minimum Qualifications (BMQ):

• Bachelor’s Degree required, Biology degree preferred
• Analytical skills
• Customer service experience 1-2 years
• Experience working in a laboratory setting
• High level of experience working within Microsoft Excel
• Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations.
• Excellent written and verbal communication skills.

Additional Information

Requirements:

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

• Authorization to work in the United States indefinitely without restriction or sponsorship
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time Monday - Friday 8:00 am - 5:00 pm, with overtime as needed.  Candidates currently living within a commutable distance of Chantilly, VA are encouraged to apply. 

Pay rate: $21/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website