Vice President, Donor Experience & Philanthropic Operations

Overview

POSITION TITLE: Vice President, Donor Experience & Philanthropic Operations

REPORTS TO: Chief Engagement Officer 

SUPERVISION EXERCISED: Senior Director, Systems Strategy and Training; Senior Director of Donor Engagement, Senior Director of Philanthropic Operations

LOCATION: Anywhere ADL has an Office 

Grade/Class: Grade K, Exempt, Non-Union 

 

ABOUT THE ORGANIZATION: 

 

ADL is the leading anti-hate organization in the world. Founded in 1913, its timeless mission is “to stop the defamation of the Jewish people and to secure justice and fair treatment to all.” Today, ADL continues to fight all forms of antisemitism and bias, using innovation and partnerships to drive impact. A global leader in combating antisemitism, countering extremism and battling bigotry wherever and whenever it happens, ADL works to protect democracy and ensure a just and inclusive society for all. 

 

PRIMARY FUNCTION: 

The Vice President, Philanthropic Operations and directs the strategy for ADL’s all centralized growth functions that support the ADL’s frontline development professionals. These functions include prospect research, analytics, portfolio and goal setting, development systems, gift processing, stewardship strategies, and philanthropic training and development. Additionally, this position oversees institutional giving.  

Responsibilities

Primary: 

 

• Leadership and Management: Provide strategic leadership and oversight for all philanthropic operations functions in support of ADL’s overall vision and philanthropic direction. Ensure the development and implementation of best-in-class processes across the growth organizations. 

 

• Vision and Strategy: Set long-term vision and strategy for ADL’s philanthropic operations team including:  

• Gift Processing 

• Prospect Research 

• Analytics 

• Stewardship  

• Growth related systems and systems training 

 

• Financial Management: Develop and oversee the budget for philanthropic operations and institutional giving.  

 

• Collaboration and Partnership: Serve as a strategic partner to the VP of Philanthropic Giving to identify, develop and manage high quality centralized solutions to support frontline fundraising ​​​​needs. Serve as key liaison between Growth and other support functions within the CSC (Finance, IT, T&K) to ensure cross-functional support and technology meet the needs of the frontline fundraisers. 

 

• Training and Development: Develop and implement a centralized onboarding process as well as ongoing philanthropic training for the entire growth team, fostering a culture of continuous learning and improvement. 

 

• Philanthropic Culture: Foster a strong culture of philanthropy throughout the ADL, both within the development team and across all functional areas of the organization. 

 

Secondary: 

• Stewardship: Develop and implement segmented stewardship strategy.  
• Annual Campaign: Collaborate with VP of Brand and Marketing to execute annual campaign efforts 
• Gift Processing: Develop and operate best in class centralized gift processing system, eliminating the need for most processing activities within the field
• Growth Systems: Design strategy, set standards, and oversee the growth team’s implementation of Salesforce and its aligned systems to ensure ADL maintains accurate records for all relevant donor information and engagement strategies 
• Growth Analytics & Research: Work in collaboration with the VP of Philanthropic Giving and Senior Divisional Directors of Philanthropic Outreach to research and identify new donors, establish portfolios and provide tools to monitor and report on progress towards goals and metrics at the organization, division, region and  fundraiser level.  
• Institutional Giving: Oversee national foundation, family foundation, and corporate philanthropy fundraising strategy and implantation, providing direct support to regions for giving levels of $50,000 and above. 
• Other tasks and duties reasonably related to job responsibilities 

Qualifications

Skills: 

• Significant leadership and management experience with success in building, retaining, motivating, and developing a high-performing team. 
• Strong ability to regularly assess, streamline, and implement efficient processes in support of field fundrai