Sr. Digital Associate

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

This job is responsible for supporting the delivery and health of digital capabilities or processes through project management and operations support. Key responsibilities include closely collaborating across different stakeholders and functions, executing on direction from day-to-day leaders, developing digital features, preparing for go-to-market, monitoring post-launch health, and analyzing Key Performance Indicators (KPIs) performance. Job expectations include applying knowledge and digital acumen to define and deliver solutions that solve business problems.

Responsibilities:

• Delivers world-class software solutions within time, scope, and budget by following established project management practices, such as planning, supervision, risk mitigation, and issue resolution

• Provides ongoing operational support by ensuring the day-to-day health of digital capabilities, including resolving defects, routing complaints, and monitoring performance metrics

• Ensures all policies, procedures, and processes are followed when delivering software solutions

• Drives Agile routines including increment planning, standups, grooming, and retrospectives

• Communicates effectively and in an engaging manner with stakeholders, partners, and teammates

• Builds and maintains relationships across stakeholders and partners in order to effectively navigate the bank and ensure successful delivery of assigned work

• Acts independently, when proactively actioning on guidance and feedback

• Deliver diagnostic analysis of platform adoption, engagement, and capability performance for executive audiences

• Lead strategic analyses and present recommendations that influence business direction

• Build end-to-end models and solutions to support business cases, strategic planning, and client experience optimization 

• Drive the design, implementation & support of our data systems, including interactive models/visualizations and self-service analytics to support business intelligence and decision making

• Prepare and complete action plans; implementing production, productivity, and quality standards; resolving problems; identifying trends; determining system improvements; implementing change

• Evaluate and integrate cutting-edge tools to enhance decision-making and business processes

• Translate strategy into actionable goals for performance, growth, and planning

• Collaborate across teams to drive digital adoption, engagement, personalization, and deepening

Required Qualifications:

• 2+ years of relevant experience

• Strategic thinker with strong tactical planning and project management skills

• Proficient in diagnosing complex problems and anticipating potential issues

• Familiarity with digital and financial services businesses

• Excellent communication, presentation, and story-telling skills, including the ability to interface with all levels of the organization, leveraging advanced written, verbal and presentation skills

• Strong SQL expertise; experience with Python or other automation/data analysis tools preferred

• Knowledge of Consumer Banking and financial services, accounts, and product types preferred

• Experience with enterprise visualization tools, Tableau & MicroStrategy a plus

• Experience understanding Digital Banking Products and Mobile App operations a plus

Desired Qualifications:

• Self-motivated problem solver with a strong work ethic and ability to manage multiple priorities

• Resourceful and solution-oriented with a “can-do” attitude

• Collaborativ