Manager, Identity & Access Management

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

The Manager of Identity and Access Management (IAM) holds primary responsibility for overseeing the implementation, operation, and maintenance of the organization’s IAM program. This role manages access control systems, identity management solutions, and authentication processes, while also developing and enforcing relevant policies and procedures. Combining strategic vision and hands-on leadership, this role drives the adoption of modern identity frameworks and compliance with global standards. The manager partners with stakeholders across IT, cybersecurity, HR, legal, and compliance to align IAM initiatives with business objectives, reducing risk and enhancing efficiency.

A key focus of this position includes monitoring system performance, reporting findings, and recommending improvements. The manager also contributes to the selection and oversight of security solutions, manages vulnerability audits and assessments, and leads IAM department staff and budgeting efforts.

We are looking for a Manager, Identity & Access Management who will:

• Oversee all IAM processes, including:
• Access management and governance
• Privileged access management
• Identity management
• Implementation of IAM technologies (e.g. SSO, MFA, passwordless authentication)
• Lead a global team of remote security professionals providing guidance to functional and business units on appropriate security practices and solutions. Responsible for all aspects of the manager's job model, including hiring, team budget, performance management, workload management and professional development.
• Support execution of the organization’s Strategic Security Plan and collaborate with partners to maintain the security architecture design.
• Create, maintain, and approve security documentation (policies, standards, guidelines, and procedures).
• Participate in audit, compliance, and regulatory efforts, including PCI DSS, ISO 27001, SOC 2 Type II, and security audits.
• Act as a subject matter expert across all IAM disciplines.
• Perform off-hours work when necessary to minimize disruptions.
• Maintain regular and reliable attendance.
• Domestic and international travel up to 5% may be required.
• Model professional behavior, foster constructive relationships, and demonstrate proactive communication and collaborative problem solving aligned with organizational values.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor’s degree in Cybersecurity, Computer Science, IT, or related field plus 5 years of relevant experience.
• Leadership experience managing a team of individual contributors.
• Implementation, operation, or evaluation of IAM and zero trust programs.
• Extensive experience developing enterprise security documentation, managing cross-functional projects, and leveraging KPIs to measure performance and drive improvement.
• Experience with access management, governance, privileged access management compliance, and vendor management for security solutions.
• Expertise balancing regulatory, business, audit, and architectural requirements.

Knowledge, Skills, and Abilities

• Deep understanding of zero trust, SSO, MFA, and IAM concepts.
• Familiarity with regulatory, compliance, and security requirements (e.g., PCI DSS, SOC 2 Type II, HIPAA, privacy laws).
•  Preference for candidates with broad technology exposure, spanning:

• Mainframe environments (e.g., RACF, ACF2)
• On-premise distributed systems (Windows, Linux, UNIX)
• Public cloud platforms (e.g., Azure AD, AWS IAM, Google Cloud Identity)

• Preferred certifications include one or more of:

• GIAC Security Essentials Certification
• GIAC Security Leadership Certification
• ISACA CISM
• ISACA CISA
• (ISC)² CISSP

CSGer Perks & Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

View More Benefits

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

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