Academic Assistant

About the Opportunity

JOB SUMMARY

The Academic Assistant for Registration Services will assist in the registration, leave of absence and withdrawals, and related functions for the Northeastern University global network. Reporting to the Associate Registrar for Registration Services, the Academic Assistant serves as an operational and workflow contributor to their team and, as such, will also serve as a knowledge resource to their team by coordinating and completing designed task workflows that align to organizational goals to deliver core unit functions.  The Academic Assistant will be expected to reference process documentation and maintain day-to-day resources needed to effectively manage their workload. The incumbent will follow a broader roadmap for their cohesive unit that aligns with the University Registrar’s operational processes, delivering high-quality, outcome-oriented, globally minded, ever-evolving and improving services that aim to maximize student, advisor, staff, and faculty satisfaction across the network.  The Academic Assistant will inspire a culture that promotes agility, creativity, and the development of both industry-informed and cutting-edge ideas and practices.   The incumbent will partner with fellow staff and broader team leadership across Operations, Solution Delivery & Strategic Reporting, and the Network and Student Services teams, the Provost Office administration, Academic Technologies, the college academic units, Chancellor’s Office, network supporting teams, among others.  As a member of AACRAO, the Academic Assistant will continuously engage in the professional network to remain current on relevant topics, solutions, regulations, best practices, and cutting-edge opportunities. 

Academic Assistant responsibilities include:

• Follow operational workflows within their unit for overall learner success and an exceptional learner, advisor, and faculty experience in the areas of registration and scheduling throughout the global network.
• Deliver outcomes for unit priorities, providing necessary assistance to team to achieve the goals identified by the unit Director.
• Follow an operational plan to ensure accurate and timely execution of tasks required to maintain recurring unit activities and services.  Unit responsibilities may include a broad range of activities such as time-ticket registration, advisor-assisted registration, block-registration, curated registration, appeal registration actions, I am Here, and other ad-hoc registration tasks.   
• Contribute to a collaborative, meaningful, action-oriented, and overall productive partnership with the advising teams, and other academic and administrative units.
• Complete processes and tasks related to registration, leaves of absence, and term/university withdrawals.
• Assist academic areas and Provost Office members, Chancellor’s Office, and network teams in the areas of registration processes to support the student experience.  As part of this partnership, develop and deliver streamlined services. Leveraging data and analytics to provide data-driven recommendations and solutions.
• Participate and seek professional development opportunities through business-critical organization-wide initiatives.
• Contribute to registrar process improvement; participate in discussions regarding current and future trends in opportunities and challenges related to registration services, enrollment, academic and records policies and procedures, and other related topics as they develop.
• Demonstrate good judgment in balancing priority tasks and recurring operational responsibilities. 
• This description is not intended to be an exhaustive list of responsibilities; the position may encounter responsibility shifts based on the needs and direction of the university.

MINIMUM QUALIFICATIONS
The ideal candidate will have many or all the following attributes and demonstrated abilities:

• Bachelor’s degree is recommended.
• Minimum 1-2 years of progressive experience in a medium to large research institution, preferably in the Registrar’s Office or closely related unit, and ideally with more than one campus location.
• Demonstrated ability to complete operational recurring workflows for registration and related processes to ensure successful learner outcomes and progress toward degree.
• Ability to reference and interpret set success metrics for to ensure task completion in alignment with the organization's processes, goals, and initiatives.
• Experienced analytical and creative thinker, one who leverages relationships to get buy-in an