L2 Desktop Support Engineer PL

<span id="spandesc"><p><span>•<span>           </span>Provide onsite and desk-side support services to end users.</span><br/></p><p><span>•<span>           </span>Troubleshoot PC-related problems.</span><br/></p><p><span>•<span>           </span>Complete incidents and requests within SLA in a pressurized environment.</span><br/></p><p><span>•<span>           </span>Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.</span><br/></p><p><span>•<span>           </span>Ensure tickets are updated on a daily basis.</span><br/></p><p><span>•<span>           </span>Support meeting room environment and video conferencing.</span><br/></p><p><span>•<span>           </span>Support printers, scanners, and other peripherals.</span><br/></p><p><span>•<span>           </span>Support mobile devices, such as iPads, iPhones and Android devices.</span><br/></p><p><span>•<span>           </span>End-user data back-up and restoration when required in the course of a service incident.</span><br/></p><br/></span><br/><span id="spanreq"><h3>Requirements</h3><p><span><b>Technical skills &amp; Experience required:</b></span><br/></p><p><span>•<span>           </span>Must have experience using a Call Logging system.</span><br/></p><p><span>•<span>           </span>Must have good working knowledge of Windows 7/10 and related Office applications.</span><br/></p><p><span>•<span>           </span>Support experience of MACs would be beneficial.</span><br/></p><p><span>•<span>           </span>Knowledge of mobile devices, in particular Androids and iPhones.</span><br/></p><p><span>•<span>           </span>Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.</span><br/></p><p><span>•<span>           </span>Familiarity with Microsoft PATCH MANAGEMENT.</span><br/></p><span><span>•<span>           </span>Ability to replace defective parts</span></span><br/><br/><br/><p><span><b>Professional Services</b></span><br/></p><p><span>•<span>           </span>Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.</span><br/></p><p><span>•<span>           </span>Must be able to work alone and unsupervised, taking the initiative when necessary.</span><br/></p><p><span>•<span>           </span>Must be organized and prioritize work appropriately.</span><br/></p><br/><br/><p><span><b>Behavioral skills required:</b></span><br/></p><p><span>•<span>           </span>Individual must have good customer-facing skills and be well presented.</span><br/></p><p><span>•<span>           </span>Demonstrates independent and pro-active thinking.</span><br/></p><span><span>•<span>           </span>Builds effective relationships both within the team and across the business</span></span><br/><br/></span><br/>