Vice President, Client Experience

<p></p> <p><strong>VP, Client Experience</strong></p> <p><strong><u>About you</u></strong></p> <p>A hungry, strategic, creative, collaborative account leader who wants to make a difference on the accounts you work on and the agency you join. You have an outlook that is:</p> <ul> <li>Team oriented “we” over “I”</li> <li>Positive and inspirational</li> <li>Energized and charismatic</li> <li>Humble and inquisitive</li> <li>Agile and adaptable</li> </ul> <p><strong><u>About us</u></strong></p> <p>A fast-growing, small agency with big reach. We exist at the cross-section of modern health marketing and scientific communications. From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle – from early-stage biotechs to top 10 pharmaceutical companies. We are made up of:</p> <ul> <li>Conversation-starters</li> <li>Storytellers</li> <li>Strategists</li> <li>Digital natives</li> <li>PhD-level scientists</li> <li>Writers</li> <li>Designers</li> <li>Builders</li> </ul> <p><strong><u>About the role </u></strong></p> <p>We are seeking a vice president, client experience to&nbsp;join one of our fastest growing accounts&nbsp;at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas.</p> <p>&nbsp;</p> <p><strong>The individual in this role will:</strong></p> <ul> <li>Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.</li> <li>Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).</li> <li>Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.</li> <li>Serve as the driving force behind all program elements, pr