Customer Service Engineer II - Quest - Marlborough, MA

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Location: On-site position at Marlborough, MA

Shift: Monday-Friday 10a-7p or 11a-8p or 7a-4p

• company car will be provided*

Key deliverables will include:

• Provide service, preventative maintenance, modifications and installations on Siemens Healthineers Diagnostics automation systems at customer site with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs; responsible for delivering both timely and effective repairs.
• Provide adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Manage company assets including, cell phone, computer, tools, inventory parts, etc.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties including, but not limited to, recording of time worked, training, expense reports, etc.
• Provide ongoing feedback to customers and manager in regards to equipment repair status.
• Interfacing regularly with the technical support center in order to provide the highest level of customer care.
• Perform other service work as needed in support of the broader region and customer base.
   

Qualifications:

• High school diploma required. Associates Degree in Electrical, Mechanical or similar engineering program preferred. Equivalent military training is preferred
• Generally, 8+ years of related experience.
• Previous experience servicing factory automation systems and/ or robotic systems and/or prior experience in diagnostics laboratories and relative instruments strongly preferred.
• Ability to work both individually and in an established team setting.
• Proven track record of strong customer service skills as well as excellent communication skills.
• Ability to interface with customers, peers, internal support center employees in a positive and professional manner.
• Must be able to utilize a computer and computer-based tools for reports, emails, and general communication.
• Willingness and ability to travel domestically and internationally at times for training.
• Willingness and ability to work different shifts, on-call, nights and week-ends in case of need.
• Demonstrated experience in continuous improvement.
• Ability to travel and provide service as needed for assigned area as well as other areas as needed.
   

Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clin