Director, Planning Operations

Who We Are

Babylist is the leading registry, e-commerce, and content platform for growing families. More than 9 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, trusted guidance, and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents, including the Babylist Shop, Babylist Health, and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV, and more than $500 million in 2024 revenue, Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident, connected, and cared for at every step. As we build the generational brand in baby, our mission remains simple: to connect growing families with everything they need to thrive.To learn more, visit www.babylist.com.

Our Ways of Working

Babylist thrives as a remote-first company, with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently, stay purpose-driven, leverage AI to amplify our impact, and achieve results—together, from anywhere.

What the Role Is

Babylist is looking for a Director of Planning Operations to build, scale, and elevate the operational backbone of our Planning organization. In this role, you’ll ensure our teams have the systems, processes, tools, and data they need to plan confidently and execute effectively. You’ll partner closely with Merch Planning, Supply Chain, Merchandising, Data, Finance, Engineering, and Operations to streamline workflows, increase visibility, and support Babylist’s growth.

You bring a continuous improvement mindset, deep curiosity about new tools and technologies, and a passion for building infrastructure that scales. You’ll lead major cross-functional initiatives, optimize our planning tech stack, champion AI adoption, and serve as the connective tissue between Planning Operations and senior leadership.

Who You Are

• A strategic, systems-oriented operations leader with 8–12+ years of experience in planning, operations, supply chain or technical product management within a fast-paced, high-growth environment.
• Skilled at building tools, processes, and operational frameworks that scale—balancing long-term structure with near-term realities, and experienced in implementing and owning software tools that support planning and operational excellence.
• Experienced with forecasting, capacity planning, and scenario planning.
• Strong analytical thinker who uses data to diagnose issues, inform decisions, and influence outcomes.
• Comfortable owning a complex planning systems ecosystem and implementing new technologies, integrations, and workflow improvements.
• A collaborative partner who works seamlessly across Planning, Merchandising, Supply Chain, Finance, Engineering and Data teams.
• A capable and inspiring leader who builds high-performing teams, sets clear expectations, and invests in developing talent.
• Skilled at leading change, navigating ambiguity, and helping teams move with clarity and confidence during periods of growth and transition.
• An exceptional communicator who can translate technical detail into business clarity for both senior leaders and operational teams.
• Curious, detail-oriented, adaptable, and motivated by continuous improvement.
• You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
• You embrace using technology to enhance your work while keeping people at the center

How You Will Make An Impact

• Optimize planning operations across the organization—driving standardization, best practices, and continuous improvement in how teams plan, forecast, and execute.
• Own, manage and monitor for accuracy and quality the planning systems and tools ecosystem, including:
• EDI
• Intuendi (inventory planning system)
• Internal tools: Low WOS, Promo Tool, Container Calculator, JBP Forecast Tool
• Establish, track, and report on key operational KPIs. Use data to identify trends, surface opportunities, and drive corrective actions.
• Build and evolve efficient, scalable processes for e-commerce and planning teams—such as promo forecasting, JBP forecasting, container ordering, and Perfect PO—and roll them out cross-functionally.
• Build scalable processes, tools, and reporting that increase visibility and ac