Regional Workplace Experience Lead

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JLL - Regional Workplace Experience Lead (Americas)

Transform at JLL as a Regional Workplace Experience Lead on a global client account in our Technology Division! Our client is is a prominent Fortune 500 software company. This region would encompass their America's portfolio. You will sit at their world HQ's or their RTP hub in Raleigh.

Location: Flexible, ideally San Jose or Raleigh

Work Schedule: Onsite, M-F 7-4 PT ideally 

Travel requirements: 20-30% 

Reports to: Account Director

Estimated base salary for this position in San Jose: $145,300 - $178,100 & $111,800 - 137,000 in Raleigh

What this job involves: 

The Workplace Experience Lead is responsible for overseeing all aspects of experience-focused services on the account within the Americas region. This includes developing and implementing a comprehensive strategy for workplace experience programming, food services, and events management. The Lead collaborates with account leadership and client stakeholders to align on the workplace experience vision and desired outcomes, ensuring an engaging and positive workplace experience for both employees and guests.

What your day-to-day will look like: 

Workplace Experience Strategy

• Develop and implement a comprehensive workplace experience strategy, including amenity programming and workplace experience programs.
• Monitor and measure the progress and impact of strategic initiatives, tracking key performance indicators (KPIs), and analyzing data to assess effectiveness.
• Develop and implement workplace experience and upskilling programs that enable exceptional service delivery across the account.
• Stay informed about industry trends, emerging technologies, and best practices to identify opportunities for service enhancements.

Food Services Management

• Oversee and manage all aspects of food services, including cafes, catering, micro markets, pantry services, vending, office coffee, and grab-and-go, ensuring program delivery meets or exceeds client expectations.
• Collaborate with external vendors and service providers to ensure seamless food service delivery.
• Develop and monitor food services budgets and ensure cost-effective operations.

Events Management

• Lead the planning and execution of meetings and events, including strategy development, event management, and coordination of conference spaces.
• Manage event logistics, vendor relationships, and ensure exceptional attendee experiences.
• Develop event calendars and programming that align with client culture and business objectives.

Budget & Financial Management

• Develop, manage, and monitor budgets for workplace experience, food services, and events programs across the Americas region.
• Conduct financial analysis and forecasting to ensure programs operate within budget parameters and deliver value.
• Track expenses, identify cost optimization opportunities, and provide regular financial reporting to account leadership and client stakeholders.
• Ensure financial accountability and transparency across all workplace experience operations.

Client & Vendor Management

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved and taking ownership for measuring collective success.
• Establish and maintain relationships with external vendors, service providers, and consultants to support workplace programs and projects.
• Ensure compliance with all requirements of the client contract and meet or exceed Key Performance Indicators.
• Anticipate and respond to the needs and concerns of client stakeholders, transforming problems into opportunities.

Operational Excellence

• Collaborate with cross-functional teams to ensure seamless service delivery across all workplace functions.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting best practices, and implementing new tools and process re-engineering.

Required Qualifications: 

• Bachelor's degree in hospitality, event management, busi