B2B Service Project Manager, Care Division (onsite New Jersey)

Position Summary

Location:
Ridgefield Park, NJ (Monday through Thursday onsite – firm)

Reports To:
Director, B2B Visual Display Service Operations

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

Samsung’s vision is to create a best in class customer experience, which will be the focal point of the enterprise. Our desire is to be known by consumers, retailers, service partners, and internally as the best service fulfilment organization in the United States. We seek an Operations Project Manager to directly support the Director of B2B VD Care across a spectrum of senior and executive business management and organizational functions and to provide strategic advice and management of daily operations.

Are you one who can take three weeks of information and synthesize into one conversation? Are you known for your organizational prowess and project/program management expertise? Do you have the navigational skills to work across continents and throughout the organization with a solid track record of getting things done? Collaborate and influence with this high performing leadership team as the Project Manager of B2B Visual Display Customer Care operations.

In this role, you will advise on delivering initiatives for the B2B VD Care team and serve as a key contact for internal leadership and headquarters for inquiries to status of projects in the organization. Plan and direct administrative, financial, and business operations for the organization and act as a point of contact between cross-functional leaders, managers, employees, customers and stakeholders while providing oversight and guidance to projects critical to the organization.

This Project Manager B2B Visual Display Care role is responsible for a wide range of duties in support of the health of the Strategic Partnerships and Premium Service organization including, but not limited to, key business processes, staffing and people support, business operations, project management, information technology and development.

Role & Responsibilities:

• Plans and directs the business. Act as a front line to the Director helping prioritize and focus efforts of self and others towards the areas of highest impact.

• Tracks strategic initiatives. Monitors progress towards meeting goals, achieving benchmarks and ensures follow-through on the part of responsible team members

• Drives the organization through effective Project/Program Management for all projects for B2B VD Operation team, and will required to support and collaborate with Business to Business Visual Display CARE Project/Program Leaders. Serves as the central point of communication and coordination for internal queries pertaining to the organization and project updates. Sets agendas and crafts communications. Provides continual information to team members and stakeholders to ensure that actions are taken to address key issues. Coordinate with cross-functional teams from around the world to ensure that deliverables are executed successfully, on time, and on budget.

• Oversees financial management processes and systems (capital and expense budgets) to ensure the organization runs effectively (within budgets and in adherence to policies, laws and regulations and maintains proper records and documentation).

 Position Objective:

• Leads meetings in relation to projects, company progress and people-related issues

• Meet with staff and key stakeholders to ensure that progress is maintained to meet organizational objectives and to foster strong, collaborative working relationships

• Facilitation of strategic planning and